Personally, I've had nothing to do with school photographers since I lined up for my own class photos, but I do pay attention to what Queensberry's clients do, and they're an important subset of our customer base. I think there's a lot to learn from them because they're serious about business and big on "systems". They need to be, given that a school gig might involve dozens of classes, each with thirty-odd kids, most of them with parents — potential customers — whom they've never met. Imagine if the way it worked was that they all emailed, To View More >>

[caption id="attachment_12140" align="alignleft" width="300" caption=""Hi, my name's Angelique!""][/caption] Who drank the Koolaid? - Ed. Sometimes when I'm on the phone with clients, we start talking about different album companies. Typically, we gush about how gorgeous Queensberry albums are. Occasionally, on the other end is someone who has never actually seen a Queensberry book. I still gush. They question it. After all, I work for the company – of course I say it's best? Here's the thing, I tend to only want to work for companies I can stand by. While I've had a few bumps To View More >>

Three things I try not to do: write about our competitors, jump to their defence, and risk offending people who could be our customers; but today I’m going to do all three. I want to write about the huge outpouring against Smugmug over their price increase – and suggest a few things you should think about before you jump ship, if you’re with them. I must admit I find these outbursts upsetting, no matter the justification. When I started to use the Net back in the 90s, it was all about support, helping each other and respect. In the world I want to live in, you respect the businesses that To View More >>

You created the perfect album. Except the size is wrong. Your clients have changed their mind. They still love the layout, but they want a different book. It isn't the ideal situation. It's actually why I prefer consulting the couple BEFORE laying out their book. Design for what they definitely want versus what you hope they will want. But alas, you're here. Stuck with the wrong size album. Thank goodness Photojunction auto-saves your albums as templates. You've just saved a ton of time! Just create a new album in the correct size (click the "+" button next to Products in the Event Window), add To View More >>

What if you want us to print your cover image, but nothing else? 1. When you fire up the Remix Order Wizard , choose either the "Assemble From Prints Supplied" or Don't Assemble" option. 2. On the same screen the Wizard will offer a place to include "support files" for your album supplier. Open your folder of High-Res Export files and drag in a copy of the cover image (don't double up by sending it to your lab to print as well). 3. Remix may ask you if you want us to print the cover image (generally it'll be obvious what you want, in which case Remix won't ask). Be sure to say Yes. 4. When the To View More >>