Service Times

Estimated turnaround times for processing and production 

Queensberry products are hand-made to order, and the volume of orders we receive varies week to week and seasonally — which means production times can and do change. Quality issues with image files, or in production, sometimes also cause delays.

For all those reasons please treat the following delivery times as estimates. This page will be updated regularly to give you a good indication of the current turnaround times.

Scroll down for more about shipping times, order confirmation and payment, and queries.

Click here to track estimated delivery dates on specific orders (orders already in production).


Books and albums

ORDER PROCESSING (the time it normally takes for us to respond to your order)

If we're designing the album: expect to receive the initial draft design from QBY in 2-4 days.

If you're designing the album yourself: expect to receive our order confirmation and request for payment in 1-2 days.

TIME IN PRODUCTION (starts when the order has been confirmed and paid for)

Q Books with light-weight pages: currently 9 days

Portrait Albums currently 12 days

Flushmount Medium & Heavy, Classic Flushmount, Q Book Medium: currently 14 days

Overlay Matted, Duo, Classic Matted: currently 15 days

Musée albums: currently 20 days


Loose prints

If Queensberry is colour correcting the files: add an extra 1-3 days to the following times:

12x8 and smaller: 1-2 days (orders placed before 1 pm NZT generally leave the same day, but certainly the next).

Larger than 12x8: 1-3 days

Bulk print orders: 1-3 days

Foamboard mounted prints: add an extra 2-3 days.


Boxes, matted prints and wall art

Loose Matted Prints: currently 4 days

Premium and Studio Boxes: currently 9 days

Print Boxes: currently 7 days

Canvases: currently 10 days

Q Frames: Our frames are handmade on a regular cycle. We need your frame orders and print files by Wednesday to ship them on Friday of the following week. We need your orders two days earlier (ie by Monday) if you want us to colour correct the files.


Shipping times etc

Shipping times: Generally you should allow an extra 1-2 days for shipping within New Zealand, 2-3 days to Australia and North America, 3-4 days to Europe. We cannot guarantee shipping times. How to track a shipment.

Confirmation and payment: Please look out for our emailed requests for confirmation and payment of book and album orders. Orders cannot go into production until they are confirmed and paid for.

Queries: We do our best not to delay delivery of orders that are queried or changed by either you or QBY, but queries can add additional days to turn-around times.

Peak times: At peak times of year, especially the end-of-year holiday season, our sales volumes increase 3-4 times. Our staff push hard to get the work out, but our service times do extend. We will update this page with any changes, but from October to December our times do extend out after cut off orders are processed. While our cut-off dates are "guidelines, not deadlines", we recommend finalising your end of year orders as early as possible.