Service Times

Estimated turnaround times for processing and production 

Queensberry products are hand-made to order, and the volume of orders we receive varies week to week and seasonally — which means production times can and do change. Quality issues with image files, or in production, sometimes also cause delays.

For all those reasons please treat the following delivery times as estimates. This page wll be updated regularly to give you a good indication of the current turnaround times.

Click here to track estimated delivery dates on specific orders (orders already in production).

Order processing time - books and albums

Album design by Queensberry: currently 2-4 days to receive the initial draft design from QBY

Standard order processing (books and albums): currently 1-2 days to receive order confirmation

Production - books and albums (Times start when the order is confirmed and paid for)

Q Books with light-weight pages: currently 9 days

Portrait Albums currently 12 days

Flushmount Medium & Heavy, Classic Flushmount, Q Book Medium: currently 14 days

Overlay Matted, Duo, Classic Matted: currently 15 days

Musée albums: currently 20 days

Loose prints

Colour correction by QBY: add an extra 1-3 days to the following times:

12x8 and smaller: 1-2 Days; orders placed before 1 pm NZT generally leave the same day but certainly the next.

Larger than 12x8: 1-3 Days

Bulk Print Orders 1-3 days

Prints mounted on foam board with heat seal texture laminate: add 2-3 days

Boxes, matted prints & wall art

Loose Matted Prints: currently 4 days

Premium and Studio Boxes: currently 9 days

Print Boxes: currently 7 days

Canvases: currently 10 days

Q Frames: Our frames are handmade with a 10-day turn-around time. We need your frame orders and print files by Wednesday for shipping on Friday of the following week. We need your orders to us two days earlier (ie by Monday) if you want us to colour correct.

Shipping times

Generally you should allow an extra 1-2 days for shipping within New Zealand, 2-3 days to Australia and North America, 3-4 days to Europe. We cannot guarantee shipping times. How to track a shipment.

Confirmation and payment: Please look out for our emailed requests for confirmation and payment of book and album orders. Orders cannot go into production until they are confirmed and paid for.

Queries: We do our best not to delay delivery of orders that are queried or changed by either you or QBY, but queries can add additional days to turn-around times.

Peak times: At peak times of year, especially the end-of-year holiday season, our sales volumes increase 3-4 times. Our staff push hard to get the work out, but our service times do extend. We will update this page with any changes, but from October to December our times do extend out after cut off orders are processed. While our cut-off dates are "guidelines, not deadlines", we recommend finalising your end of year orders as early as possible.