Personally, I've had nothing to do with school photographers since I lined up for my own class photos, but I do pay attention to what Queensberry's clients do, and they're an important subset of our customer base. I think there's a lot to learn from them because they're serious about business and big on "systems". They need to be, given that a school gig might involve dozens of classes, each with thirty-odd kids, most of them with parents — potential customers — whom they've never met. Imagine if the way it worked was that they all emailed, To View More >>

Three things I try not to do: write about our competitors, jump to their defence, and risk offending people who could be our customers; but today I’m going to do all three. I want to write about the huge outpouring against Smugmug over their price increase – and suggest a few things you should think about before you jump ship, if you’re with them. I must admit I find these outbursts upsetting, no matter the justification. When I started to use the Net back in the 90s, it was all about support, helping each other and respect. In the world I want to live in, you respect the businesses that To View More >>

You created the perfect album. Except the size is wrong. Your clients have changed their mind. They still love the layout, but they want a different book. It isn't the ideal situation. It's actually why I prefer consulting the couple BEFORE laying out their book. Design for what they definitely want versus what you hope they will want. But alas, you're here. Stuck with the wrong size album. Thank goodness Photojunction auto-saves your albums as templates. You've just saved a ton of time! Just create a new album in the correct size (click the "+" button next to Products in the Event Window), add To View More >>

In 2000, when we started doing business in North America, our representative lived in Edmonton, Canada, and our very first clients lived in Houston, Texas, and Sacramento, California. No way could Darlene drop by! It’s a good illustration of our most interesting challenge as an international supplier: getting our products into new clients’ hands for them to touch and feel, no matter where they live. Getting started is an act of faith on your part, and an act of commitment on ours. “You take the first step and we’ll go the extra mile.” It gets even more interesting when the product is To View More >>

As our colour correction policy outlines, when you order Full Colour Service we colour-correct your images so as to optimise natural skin-tones and achieve consistency across all the images in the album. However, if you run Photoshop actions or add special effects/tones to your images and the desired effect differs from these guidelines, we'd ask that you leave a quick note on your order to let us know, so we don't undo the work you've done on them. It's easy to leave notes in Photojunction: - Add notes to specific apertures by right-clicking on an image and selecting the 'Add/Edit Aperture To View More >>