Selling printed products doesn’t have to feel awkward or pushy. When you believe in the value of what you’re offering, that confidence naturally transfers to your clients. The key is to make products an expected and effortless part of your process — not a last-minute add-on. When you position prints, albums, and frames as a meaningful part of the photography experience, clients will begin to see them as essential, not optional. Here are a few simple ways to make product sales feel natural and genuine: 1. Show, Don’t Just Tell Always have stunning samples on hand. Let clients To View More >>

It's quick and easy to order albums from Queensberry, through Workspace. It's a step-by-step process that guides you through each set of options as you personalise your album. Just as important, it helps you avoid "gotchas", where you have your mind set on something we can't do, like emboss Vanilla Bean Micro Leather or Linen. In fact, for that reason alone we recommend that you set up the album before you get involved in page design … and certainly before you offer your customer something we can't do! These gotchas (exceptions) can be frustrating, and we To View More >>

I got a little reminder about walking in our customers' shoes this week. We ran a survey asking regular users about twelve Workspace functions and features, from ordering albums to hosting to shopping cart sales — how important they were to people, how often they used them in Workspace, and how easy they were to use. The thing is we (OK, I) focused on how photographers experience Workspace, but not on how it works for your customers. That’s pretty bad, but in a sense understandable … because although at Queensberry we use Workspace heavily every day (in fact the entire To View More >>

“A picture is worth a thousand words; A fine art print so much more.” - Steve Denby My daughter Alexandria has just returned from a trip through South East Asia. Stephen and I had been waiting impatiently at home for updates, occasionally getting a few photos on Facebook and Instagram — her way of checking in, letting us know that everything was okay. When she returned we could finally look through all her photographs. A computer filled with images, captured moments, potentially some of her favorite memories. It just didn’t feel right though. There's To View More >>

Yesterday I came across these beautiful invitations by Atelier Isabey. I wish I could touch them. I wish you could! Imagine our first sensory experience as babies - touch, taste, smell, sound, vision - how gradually they made the world real and meaningful... And how we realised that the world isn't just out there, that we can design it - make it beautiful - the origin of art, craft, home-making, cooking, gardening... based sometimes on our traditions, sometimes on our own creativity. I know some of us are more conscious of these things than others, but at least for the fortunate among us, finely To View More >>