When we think about "client experience" we can concentrate too much on logistics — timely communication, smooth booking, on-time delivery. Those things matter — a lot — but the real magic happens when we focus on how our clients feel at every stage of the journey. Because at the heart of photography is emotion. People book us to capture something meaningful: a moment, a milestone, a memory. And long after they’ve forgotten what they paid or how many images they received, they’ll remember what it was like working with us. So, what do you To View More >>

This is the third in a series from Megan DiPiero with advice about how to build a stronger brand and brand message— to add purpose to your marketing, draw attention to your service, and ultimately increase sales.  Click here for Parts 1 and 2. Today, Megan suggests some questions designed to help you set profit goals. Okay, so you have identified your purpose and passion, and you know the client experience you want to create.  Now, what systems will you put in place to deliver the experience—the brand promise—that you hope to share? To View More >>

We normally supply our albums in the standard silver-grey leaf-and-crown presentation box, which is included in the price. But sometimes you need a bit more, which is why we also offer an optional Display Box (pictured). Display Boxes  have been a popular upgrade for years. They're a great add-on to any album order, and now we're offering them for 10x10 albums (previously only 12x12 and larger) and in both Pearl and Carbon Buckram. We also introducing more depth options, so we can make them a snugger fit no matter how many pages in your album.  To View More >>

Isn't technology great? A decade ago "photo books" were a wonder. I can create one-off books! Printed on both sides! Like a glossy magazine! We loved them too, and launched Q Books in 2010. But now photo books are … just a glossy magazine! Commodity products with prices to match. Mostly sold direct to consumers, meaning very little value in them for photographers… Something for people who get their photography on a flashdrive. Q Books still look great, as beautifully printed and bound as our albums, but for a couple of years the trend has been To View More >>

UPDATE: Our new PDF pricelists are now available to download. You'll need to be logged in. Sorry, the online calculators will be a few days yet. New Treasure Box. New Packaging. New Covers. New Books. New Pages. We’re rolling out a series of major product updates, so let’s get straight to it! For an overview, please click through to the What's New page on queensberry.com. There’s something for everyone to love, and you’ll find lots of photos. Our new price lists will be uploaded on Monday. As you'll see, we’ve made big changes to our covers and packaging, To View More >>

What a difference two weeks make. Before the holidays the word of the day was over. Over Work. Over Shopping. Over Eating! Rested and restored the world looks a different place, and the word of the day is new. New Year. New Treasure Box. New Packaging. New Covers. New Books. New Pages. We’re welcoming 2015 with our most comprehensive product update in ages. And if you’re going to SWPP in London you'll be first to see them — Stephen and Sonya are looking forward to catching up. We'll have more about products and prices in just a few days, but meantime, what did we learn from To View More >>

I run the Queensberry Bindery - never say "factory"! It’s a great privilege, and we do enjoy watching visitors gasp and smile at how much handwork and care goes into making a Queensberry. So this week, as we release our new packaging, I thought I'd show you how even our presentation box is a handmade product! We love handmade, and we love the companies that practice it, so we felt right at home with Glenn and the team at Artrite. They do a lot of fine art screen printing for New Zealand artists like Dick Frizzell, Stanley Palmer, Michael Smithers and the late Don Binney. You can see some To View More >>

Just a quick announcement to let you know of a small packaging change. ALL velvet bags for Queensberry Albums will now come in Black - no more grey! Our velvet bags come standard with Classic Matted, Duo, Flushmount and Overlay Matted Albums. They can also be ordered with some of our accessory products. Cheers Anna To View More >>

Heather is proud of our press books. Here she explains why… How 95% of the press/photobook market works First you buy a very expensive machine. Then you focus on how fast you can run it, how cheaply you can buy your paper, and how quickly you can bind and make covers. You print 4-colour. Above all else you focus on FEEDING THE MACHINE. You sell your product as cheaply as you can - and certainly not just to professional photographers. You don’t worry too much about colour because your customers don’t expect a lot, and probably think that a bad result is their own fault anyway. To View More >>

After a little wedding invitation inspiration? From Mashable... "Two German geeks/gamers just upped the ante when it comes to wedding invitations. The pair programed two versions of a Mario-inspired 8-bit video game as their wedding invitations and sent them out to friends and family. Guests are challenged to beat the game should they wish to unlock the wedding details. Their video game wedding invitations — dubbed Incredible Adventure — also included some custom packaging and two different versions of the game so would-be guests could play as either the bride or the groom. You'll get To View More >>