Whether it’s their first enquiry, the day of the shoot or the day they receive their beautiful prints, every interaction with your client shapes their impression of you and your brand.  Here’s a straightforward process to analyse and improve your client experience, step by step. 1. Understand the customer journey Start by listing all the steps your clients take when working with you — their initial enquiry, the booking, your pre-shoot communications, the shoot itself, and product selection and delivery. Any others? Identify the key moments and To View More >>

If you love Panorama Flushmount albums, chances are the full bleed, uninterrupted layouts are one reason why. This 12x12 album by  Birch & Wattle of Sydney, Australia,  makes great use of panorama images. What also caught our eye was the warm and joyful imagery of Fleur and Steve's wedding. Yana shared some stand-out moments  from  the day, and some thoughts about their photography business. "We are Pavel and Yana - professional wedding photographers, based in Sydney, who  specialise  To View More >>

Isn't technology great? A decade ago "photo books" were a wonder. I can create one-off books! Printed on both sides! Like a glossy magazine! We loved them too, and launched Q Books in 2010. But now photo books are … just a glossy magazine! Commodity products with prices to match. Mostly sold direct to consumers, meaning very little value in them for photographers… Something for people who get their photography on a flashdrive. Q Books still look great, as beautifully printed and bound as our albums, but for a couple of years the trend has been To View More >>

"When you love something so much it's easy to become completely consumed by it." Tammie Pittwood was always the one with the camera at school. She had a thing for capturing moments, and from early on a passion for photography. But was equally as good at painting and decided to take a Fine Arts degree. She loved it but after graduating realised it wasn't for her. She loved the creative process of painting, and still misses it sometimes, but as a career it didn't inspire her as much.  Throughout university she photographed a few weddings for her friends, and so began her natural progression To View More >>

Last week we shipped the very first real live order for our new medium-weight lay-flat Q Books. Not a prototype, not a concept drawing or trial album, but our very first, real live order. These lay-flats were just a part of our 2015 launch, our biggest in years, with new cover materials, new panoramic flushmounts and much more. We showed them first at WPPI and SWPP, but despite our own excitement and the enthusiastic response, we’ve resisted shipping the lay-flats until now. Why? To make them perfect they needed a little extra love, so we went back to the drawing board. The last To View More >>