When we think about "client experience" we can concentrate too much on logistics — timely communication, smooth booking, on-time delivery. Those things matter — a lot — but the real magic happens when we focus on how our clients feel at every stage of the journey. Because at the heart of photography is emotion. People book us to capture something meaningful: a moment, a milestone, a memory. And long after they’ve forgotten what they paid or how many images they received, they’ll remember what it was like working with us. So, what do you To View More >>

Whether you’re just getting started with Queensberry, or you've been with us a while and want to revamp your product offering, we know it can all seem a bit daunting.   Especially for newbies there's a lot to learn — new ordering systems, new terminology, different page types, optional extras etc. Don't worry, we're here to help, and it's not that hard really! One of the few good things to come out of 2020 is that we're now all used to Zoom calls, and you can now pre-book these with us at a time to suit you. A one-on-one "face-to-face" session is a great way to get you sorted. To View More >>

There are two types of photographers — those who love the sales process, and the rest of us! Yes, most of us really are shy about sales. We don't want to come across like car salesmen or slick real estate people. But we run businesses, and it's sales that make the business world go round. So here are some ideas to boost your album sales without being pushy or sales-y. To sell but stay true to yourself. To leave your clients feeling they've been listened to while consistently delivering beautiful wedding albums to them.  By the way, these ideas will work with all product sales — To View More >>

If you haven't seen our brand new frames, you need to take a look! They've got away to a cracking start since we launched them. But you might be wondering — How can I show frames online without spending heaps on samples? Which ones should I offer? What would they look like with my photographs? The answer? Our new stock image templates for frames. They're free to use anywhere you're selling. Download our PSD layouts, insert your own imagery and you'll have a virtual product complete with your own photography. Our stock templates To View More >>

This is the second in a series about enhancing data privacy and controls in Workspace, especially in relation to GDPR. If you haven’t read our previous posts, start here. In today's post we discuss the privacy settings for Workspace online galleries, what each privacy setting means, and the changes we’ve made to ensure that your clients' data rights are protected. Photographs are considered to be personal data and are therefore subject to the rules about data protection. So if, like most photographers, you publish peoples' images in online galleries, or in sample albums To View More >>