Personally, I've had nothing to do with school photographers since I lined up for my own class photos, but I do pay attention to what Queensberry's clients do, and they're an important subset of our customer base. I think there's a lot to learn from them because they're serious about business and big on "systems". They need to be, given that a school gig might involve dozens of classes, each with thirty-odd kids, most of them with parents — potential customers — whom they've never met. Imagine if the way it worked was that they all emailed, To View More >>

[caption id="attachment_12140" align="alignleft" width="300" caption=""Hi, my name's Angelique!""][/caption] Who drank the Koolaid? - Ed. Sometimes when I'm on the phone with clients, we start talking about different album companies. Typically, we gush about how gorgeous Queensberry albums are. Occasionally, on the other end is someone who has never actually seen a Queensberry book. I still gush. They question it. After all, I work for the company – of course I say it's best? Here's the thing, I tend to only want to work for companies I can stand by. While I've had a few bumps along To View More >>

If you follow our main Queensberry blog, you might have seen that I recently designed and ordered my own Queensberry album. (View the blog post here). Well, Stephen wandered in a while ago and saw me looking at what he assumed was my album, and asked how I liked it. "It's crap," I said. "I don't even like looking at it." He went really pale! What he didn't know is that Heather had suggested I use the exact same image files to create an album with another well known supplier. I'm not naming names, but wow - the differences are astounding. I understand that you get what you pay for, and that our To View More >>

Three things I try not to do: write about our competitors, jump to their defence, and risk offending people who could be our customers; but today I’m going to do all three. I want to write about the huge outpouring against Smugmug over their price increase – and suggest a few things you should think about before you jump ship, if you’re with them. I must admit I find these outbursts upsetting, no matter the justification. When I started to use the Net back in the 90s, it was all about support, helping each other and respect. In the world I want to live in, you respect the businesses that To View More >>

You created the perfect album. Except the size is wrong. Your clients have changed their mind. They still love the layout, but they want a different book. It isn't the ideal situation. It's actually why I prefer consulting the couple BEFORE laying out their book. Design for what they definitely want versus what you hope they will want. But alas, you're here. Stuck with the wrong size album. Thank goodness Photojunction auto-saves your albums as templates. You've just saved a ton of time! Just create a new album in the correct size (click the "+" button next to Products in the Event Window), add To View More >>

In 2000, when we started doing business in North America, our representative lived in Edmonton, Canada, and our very first clients lived in Houston, Texas, and Sacramento, California. No way could Darlene drop by! It’s a good illustration of our most interesting challenge as an international supplier: getting our products into new clients’ hands for them to touch and feel, no matter where they live. Getting started is an act of faith on your part, and an act of commitment on ours. “You take the first step and we’ll go the extra mile.” It gets even more interesting when the product is To View More >>

With the arrival of Press Books and now Press Albums, we've got a very big range of products on offer. In order to keep things simple and fresh we're retiring a few of our less popular older material and mat colours. Listed below are the colours that are now discontinued. For more about what 'discontinued' means and our policy on discontinued product options, sample upgrades and Swatch Book updates, click here. COVER MATERIALS • Classic Leather Sand • Micro Leather Gingerbread • Silk Claret (discontinued by our supplier so is no longer available) • Bengaline Silver • Bengaline To View More >>

As we announced back in February, we're in the process of streamlining the way Photojunction handles third-party vendors. As part of that process, we will tomorrow be removing the Cover Material, Cover Style, and Titles resources, as well as the largely unused “Send Order” functionality for all suppliers other than Queensberry. If you're using PJ to design Queensberry albums, or not using the functions listed above, you won't notice any difference. Only those designing for a handful of vendors are affected, and we understand that those most affected have been working through the transition To View More >>

As our colour correction policy outlines, when you order Full Colour Service we colour-correct your images so as to optimise natural skin-tones and achieve consistency across all the images in the album. However, if you run Photoshop actions or add special effects/tones to your images and the desired effect differs from these guidelines, we'd ask that you leave a quick note on your order to let us know, so we don't undo the work you've done on them. It's easy to leave notes in Photojunction: - Add notes to specific apertures by right-clicking on an image and selecting the 'Add/Edit Aperture To View More >>

Things have a habit of creeping up on you, as our friends at Seldex have reminded us by sending an email to their clients reminding them that come July they won't be able to use Photojunction's cover design and Send Order functions. (We announced as much here back in February.) We've counted Seldex as friends for years – in fact they sold Queensberry albums in Australia back in the day! - so this is a rather sad time, the culmination of a process that started to unfold a couple of years ago when we realised that most suppliers weren't going to support PJ as a universal album design tool, which To View More >>