Having worked on the Photojunction help desk for the last six weeks I have had a very good chance to look more closely at this great piece of software. I have seen the problems people have with it. The problems fall into three categories ... The software, the user, the computer. The software is good. Actually it is really good. It's not perfect, but with every iteration it gets better, and if it was ever perfect the developers would be out of a job. It has weaknesses but they are outweighed by its strengths. It could never be perfect because it is constantly evolving to meet the needs of a changing market.  It's now on its 48th iteration in its current form. There are still people insisting on using the original Photojunction (Retro). The users are a mixed bag of experience, stubbornness, understanding, creativity and pending deadlines. The computers are a mixed bag of operating systems, software, technology and faulty broadband connections. Combining all three can be hell! In a perfect world all software would work with all people on all computers. This is not the world we live in. In the not perfect world it is the combinations of these things that creates most of my (and the other helpdeskers') work. Each of these things functions very well independently. Some very clever people have problems with Photojunction ... sometimes because they don't read instructions, sometimes because their expectations of functionality are greater than the scope of the product, or sometimes because they expect it to behave like other similar but very different products.  We pass on their requests for functionality to the development team, or we advise where needed. Some people just don't know where to begin. Some people don't use it very often, and some people don't know where to end. If we add into the mix a pending deadline things can really start to fall apart. For every computer there is an operating system and for every operating system there is a variation on how things happen. This is where the crap can hit the fan. Even though the developers test extensively over multiple platforms it is sometimes not until the software is out in the wild that problems surface. We can fix problems with the software, we can set boundaries for the compatibility of the software with computers and operating systems, but we cannot change who the user is. For this reason Photojunction will never be perfect. For all of the fixing in the world there will always be a user with a different way of doing things. I titled this post 'Thanks' for a reason. I just wanted to say thanks to the people who make Photojunction tick. The thinkers, the developers, the testers, the creators, the designers, and also the users. You all have an important part in making the software happen.  I just wanted to say something as a reminder that it's more than a piece of software, it's a community. Thanks Johannes van Kan Thank you Johannes, and thanks for your help with support. You can start sleeping in again now ;) - Ed.