Blog
Welcome

Recent posts
SEARCH RESULTS FOR: Customer Service
Many photographers worry they’ll come across as pushy or inauthentic — especially when they’re trying to encourage clients to invest beyond the digital files. But here’s the truth: Selling doesn’t have to feel “salesy.” In fact, it shouldn’t. Authentic sales are about connection, not persuasion. About guiding, not guilting. Here’s what that might look in practice: Not: “You need this album or you’ll regret it.” Instead: “Most of my couples say they’re so glad to have something tangible from the day. To View More >>
Gary Vaynerchuk said something about the worst thing you can do in business is to be romantic about how you make your money. But show me a photographer who doesn't love taking pictures. In fact I just wrote two rather emotional posts myself about professional photography. So I thought I'd set out the unromantic business reasons to sell products. Not how to sell or what to sell, but why. And yes, we make the products, so of course we’d love you to sell them, but this is what's in it for you. We call them the three Ps. 1. You benefit from the sale of the To View More >>
If the last couple of years have taught us anything it's to be prepared – so we’re sending our holiday guidelines early so you have you plenty of time to plan for the busy season. We always stress that these are guidelines, not deadlines, but we do encourage you to get your orders in by the following dates, to ensure we can deliver them before the holidays. Things are more normal now than last year — no more lock downs, we hope! But supply challenges and/or courier delays are still quite likely, so please don't wait until the last minute. Start your holiday promotions early and To View More >>
If you can’t name five things that differentiate you from your competitors, there’s probably only one – your price. Here's what differentiates Queensberry: 1. We believe the way to succeed is to stand out from the crowd, not to join it. There’s less competition, more satisfaction and more pride at the high end of the market … and it’s our job to help get you there. Think of our albums as profit centres, not costs. 2. We’re design-led. The people in your viewfinder will be looking at your albums for much longer than we will. They must look beautiful To View More >>

Before we close the doors for our holiday break we hold team get-togethers at the Bindery and Lab. Every year they're truly inspiring, and I thought I’d try and tell you why, and say thank you. The chart shows Queensberry's work in progress for the last nine months, lifted from yesterday's daily management report. It shows, more clearly than words, how our business trebles every November and December, as it has for more than 40 years. We call this hay-making season, a nod to my farming background. You have to make hay while the sun shines, and when I was a kid our neighbours turned To View More >>



Email: info@queensberry.com
Free Phone Numbers:
New Zealand: 0800 905 905
Australia: 1800 146 251
USA: +18668350851
UK: 0800 808 5271
Canada: +1 855 581 0370