Hello Dears! I saw this on Twitter recently: If Photojunction was a human I'd punch it in the face! Danny wrote back, Actually we are human - how can we help? The nice man apologised - because he was a nice man, and because we don't often abuse real people (unless they're partying outside our bedroom window, that is, or cutting us off at the lights). I've told my lovely boys and girls not to take this too personally…but if I could give you a wee bit of advice: If you're frustrated, getting twitchy on Twitter makes you feel better but it doesn't solve the problem. I bet you won't believe me, but today I got the spinning wheel of death from both Excel and Safari. (Very annoying: I'm planning a Seniors outing to Waiheke Island and time's getting short.) All I could do was use a few bad words and hope no-one heard me. Because no-one believes that complaining to Apple or Microsoft will do any good. But Queensberry isn't a big corporate and they do offer personal support for Photojunction. So please use it. I know time zones can be a problem and you might not be able to get an instant response, but you will be talking to people who call the developers by their first names - sometimes to someone who is a developer. They're as good at diagnosis as my darling doctor - and if they can't fix your problem they do know a specialist. Wrap up well dears, Nanny PS Christine, one of our support people, says this: "It's always helpful if we're able to know whereabouts in the program you were and what you were trying to do when the program had difficulties. Any error messages you see help us diagnose the problem and screenshots make things so much clearer. And if Photojunction asks you to send a bug report please do! "Also, we do keep an eye out on Twitter and Facebook, but emailing info@photojunction.com is easily the best thing to do."