We just had a webinar covering the Problem Reporter. Hopefully it helped clarify some questions you all had.I'm going to talk about problems that can occur after this step. There are two ways to export your printable files from Photojunction. You can do it through Photojunction Direct (if you just need JPGs) or you can use Photoshop (required if you need layered PSDs). If you choose to use Photoshop, the process is no longer completely controlled by Photojunction and this means that, unfortunately, we can't control everything that happens. Last year Danny posted some tips to avoid these problems on the forum. It seemed like a good time to revisit these tips and maybe add a few more. Even if you aren't receiving script errors in Photoshop, some of these tips might help you save a bit of time too! #1 - Keep It Simple Just because the computer will allow you to name your folders anything you want, doesn't mean you should. Resist the urge to use characters you couldn't use 10 years ago. I'm looking at you, question mark, comma, apostrophe, slash, and colon!  And any of your little friends too! Following this rule will save you headache all over the place. #2 - Open Photoshop First This is especially helpful for a slower computer or if you have more than one version of Photoshop installed on your machine. Make sure you don't have any files open in Photoshop though! Just the application itself. If you receive an error when exporting and you had Photoshop open first, try closing it and letting Photojunction launch it. #3 - Close Other Programs The scripting (communication) that is happening between Photojunction and Photoshop is pretty hefty. On top of that your computer is opening all those High Res files, cropping, moving, resizing, etc. This can be very memory intensive. A restart before an export can never hurt your speed either. This will help clear up the memory so it is really only worrying about the export. #4 - Step Away Set up your export to go BEFORE your next coffee break. Or just use it as a good excuse for a break. Photoshop likes to be a shining star. It is not a fan of running in the background. If you are trying to do other things on the computer at the same time, this could cause some communication issues between Photoshop and Photojunction and one of them may get confused. It is sort of like trying to have a conversation while someone in standing between you and your mate reciting poetry. Completely distracting, how could you deal with that? And since you can't do anything at the same time as the export anyway, did you follow tip #3? #5 - Replace the Image Sometimes things look right in Photojunction, but the tiniest thing might be funky. If your export seems to go to a certain point and ALWAYS has a problem at the same spot of the album, try replacing those images on the layout and going to the export again. To save yourself a bit of headache, try to only export the layout that you just replaced the images on. As odd as it sounds, this has fixed 95% of the times I have received an error in Photoshop. Still having issues? We can certainly try to help. Please take a screenshot of the error message you receive so we can try and decipher exactly what is going on. Angelique