Whether it’s their first enquiry, the day of the shoot or the day they receive their beautiful prints, every interaction with your client shapes their impression of you and your brand.  Here’s a straightforward process to analyse and improve your client experience, step by step. 1. Understand the customer journey Start by listing all the steps your clients take when working with you — their initial enquiry, the booking, your pre-shoot communications, the shoot itself, and product selection and delivery. Any others? Identify the key moments and To View More >>

Previous |  Contents | Next Download the eBook GOOD is what gets people in the door, like a newspaper headline or a “special” at the supermarket. Good is what makes you competitive. Don’t offer just one service, offer choices. Don’t assume the deal that encourages people to get in touch with you is the one they’ll commit to later (once you’ve open their eyes to how good you are, and what you can do for them). And don’t assume that they won’t go even further once they’ve fallen in love with their own photographs. That’s To View More >>

Today’s the day! We’re ready to launch Workspace’s new Print Shop feature.  Conscious of the struggles that photographers and artists face — including our own customers — It’s been a dream of ours for a long time now to build an eCommerce solution for creatives who want to sell their work as decor and works of art online. Sure, there are plenty of eCommerce solutions out there, but while they’re good, as far as they go, they don’t fix specific problems that many photographers and artists face… Do these sound familiar? • Big To View More >>

We love seeing our books and albums used for out-of-the-ordinary projects, so were delighted when Doyle Yachts asked us to create a book to promote their handmade sails. Months later and we get to share it with you. We love how powerful the full bleed pages look, and think this is going to really help set them apart. Doyle chose to order two 12x12 Q Book Lights, and asked us for a complete 80 page design (160 sides). This meant we had enough room for large images, but also space to incorporate text throughout the design to explain different aspects of the To View More >>

We've made some much-requested changes to our Q Book range: • We've added two extra sizes, A4 and A3. A3 and A4 are standard paper sizes in much of the world, but for those who aren't familiar they equate to approximately* 12x8" and 16x12" respectively (30x21 and 42x30cm). • You can now order both Q Book Lights and Mediums in the large A3 and 15x12 sizes. Although they are fairly similar we will run both sizes side by side for the time being. Designing Q Books The new A4 and A3 books do look great, and they're easy to design with the To View More >>