Whether it’s their first enquiry, the day of the shoot or the day they receive their beautiful prints, every interaction with your client shapes their impression of you and your brand.  Here’s a straightforward process to analyse and improve your client experience, step by step. 1. Understand the customer journey Start by listing all the steps your clients take when working with you — their initial enquiry, the booking, your pre-shoot communications, the shoot itself, and product selection and delivery. Any others? Identify the key moments and To View More >>

Hi Everyone, This is a quick message to let you know that New Zealand will be moving from Alert Level 4 to Alert Level 3 on Tuesday 28th April, which means we will be able to reopen production at that time, with strict guidelines to keep our staff safe. Thank you everyone for your patience over the lockdown, and special thanks to those who followed our advice and continued to send their orders in. You — and those whose work we couldn’t deliver before lockdown started — will be at the head of the line on the 28th. And if you do have orders to send, please do so as soon as you To View More >>

It’s been over 18 months since we launched our  frame range, and it’s time for the next step. We’ve been absolutely delighted with the response so far, but we want to do even better, and we’re pretty excited to get started! We’ll be announcing updates as they’re ready to go live, but here's an overview of what’s coming up — plus an invitation to send us your own feedback and suggestions. 1.  With the benefit of experience we’re introducing new glazing options. From today, for shipments within New Zealand, we’re To View More >>

New square frames! After feedback on our Facebook group, Queensberry Insider, we realised we needed more square sizes in our range. They're a great idea for multi-aperture displays, as in the graphic, and also in frame groupings. We've launched three new sizes to fill the gaps: 16x16, 20x20 and 24x24. The new sizes offer all our options — matted, un-matted, floating (torn-edge) and mounted canvas.  You can order frame corners here or order a completed sample frame here. We offer 25% sample discount on frames, and regular customers can earn Tier Discount To View More >>

How do you design a Queensberry album? Well, we can design it for you, or you can do it yourself using third party software like Fundy or SmartAlbums, our desktop application Photojunction, or the Workspace Album Designer. But — let's be frank — until now the Workspace design feature has been just a little underpowered! We've been working hard to change that, however, and we reckon Workspace Album Designer is  turning into a powerful and intuitive program that for many people could just be their best choice. To View More >>