Client management is a big challenge in any small business — everything from keeping track of enquiries, client details and your calendar to managing projects, bookings, contracts, invoicing, image galleries and marketing tools. Rather than multiple systems that don't talk to each other, Workspace brings everything together in one connected platform. Here's a quick overview of how the Client Management workflow works inside Workspace. Step 1: Capture New Leads with Custom Forms Everything begins with a lead. When someone responds to a contact form, enquiry form, booking request or questionnaire To View More >>

If you’ve logged into Workspace recently you know we’ve launched Workspace 3.0 Not just another upgrade, it’s pretty massive! The key idea. instead of separate tools for different tasks, Workspace 3.0 brings everything together in one connected system. One subscription gives you everything from website and video delivery to client and task management, galleries, sales and product delivery. No disconnected tools. Try it right now with a Queensberry account You can login with your email . There's a reset password option if you’ve forgotten. You can continue To View More >>

We’re excited to release the biggest update yet to our online Album Designer, focused on the things that matter most when you’re designing: control, speed, and precision. Here is a full list of what’s included in this release: Simple to use, faster and more fluid Our goal is to help you design beautiful albums easily, and you certainly can’t miss the improved performance! Even albums with many high-resolution images feel faster and more fluid: * Faster rendering * Fast movement between pages * Smoother drag-and-drop function * Reduced load times * Improved responsiveness To View More >>

Here are our end-of-year deadlines, carefully set to ensure we can deliver your orders in time for the Holidays. Our dates are always a little cautious because everything we do is made to order, and we ship all over the world. Earlier cut offs help us manage stock requirements, queries, proofs etc. and production during the busiest season. Couriers will also be under heavy demand, so we encourage you to get in early & allow extra time for shipping. As always we always get a lot more work out post cut off, but materials sometimes do run out depending on demand, and not all requests can be met. To View More >>

There's a framed photo of Heather and me that's thirty years old now and been on the wall above my desk for the last fourteen. It was shot by Rod Ellmore in 1994 while our whole family was together in Auckland. When I look at it I think: “Didn’t we look cute thirty years ago? And I had hair! Remember how those Lockwood houses creaked? The bloody dog ruined that couch… Love the Indian parchment — still on the wall… What happened to those Churchill books? The printing is like new… Those shoes were great…” In another thirty years our grandchildren To View More >>

Hey! It’s Charlotte from the customer service team 😊 One of the most common questions I get is “how do I create custom embossings?” so I’ve put together a super simple Canva tutorial to help you out! Why Canva? Canva is an easy-to-use online design tool that makes design accessible to everyone —no need for complex software like Illustrator! With a library full of modern fonts and illustrations, your ability to create beautiful, custom embossing designs for your clients is endless. 1) Gather Inspiration Start by heading to Pinterest to collect inspiration for your To View More >>

Whether it’s Black Friday, Christmas gifts, or simply clients wanting to wrap up their projects before the holidays, the end of year is  great  for product sales, and a great time to drive new business.  It can also be a time of frantic emails, tight deadlines and a few too many late nights. But it doesn’t need to be! The secret to a smoother, more successful holiday season is to START NOW. Here are five things you can do  right now  to save on hours and stress later. 1. Order your samples early Decide what products you're going to offer and order samples, so To View More >>

Today we are introducing our GORGEOUS Slimline Print Box! Thoughtfully designed to hold up to 50 6x4 or 7.5x5 prints — the perfect option for photographers who want to deliver smaller print collections in a way that feels elevated, and “oh so special”! They’re a simple, beautiful upsell for engagements, babies, proms, dance shoots, pets, families — so many shoots. And if you need a big stack of prints for a wedding, our print boxes can cope with up to 300 prints! What we LOVE about our boxes is that they tick ALL the boxes (haha) — Profit, Promotion and Positioning. To View More >>

Offering products in your photography business doesn’t mean turning into a pushy salesperson. (Oh, I've said that before!) Done well, selling is just another form of great service. Here’s how to make it feel effortless and truly valuable — for both you and your clients :) 1. Start with the why Don’t jump straight into product talk. In your interactions with clients, help them understand why printing matters. Share stories, examples, and your own philosophy. Be the person who loves their products! Explain how an album becomes a family heirloom. How a framed To View More >>

Whether it’s their first enquiry, the day of the shoot or the day they receive their beautiful prints, every interaction with your client shapes their impression of you and your brand.  Here’s a straightforward process to analyse and improve your client experience, step by step. 1. Understand the customer journey Start by listing all the steps your clients take when working with you — their initial enquiry, the booking, your pre-shoot communications, the shoot itself, and product selection and delivery. Any others? Identify the key moments and To View More >>