Here's a handy tip if you're using our free design service. Please hit the SEND button, or we won't get your feedback. (SAVE adds them to the database but doesn't pass them to us.) You'll find the button at the bottom right of the screen, as in the graphic.
We normally have design edits done within 24 hours, so if you don't hear from us promptly, take a look in Workspace to double check that you sent the comments.
By the way the same applies to feedback from your clients. If you haven't heard from them, ask them to check that they've hit the Send Feedback button, as below. In both cases the button text will change to indicate your comments have been forwarded.
As always, if you're not sure let us know if you need help.