World Class Support
To check the status of your customer account or orders please click here after logging in. For pricing information or to set up a Workspace or Photojunction registration please click SIGN UP at the top of the page.
Enquires and Support Email
Enquiries are handled by the next available staff member or forwarded to the person best able to help you (eg a Photojunction, Workspace or Print specialist). We normally respond by email but set up screen-share / skype / phone sessions if required.
We're here to help
We're a friendly bunch, and we're here to look after your interests and sort out your problems. Don't be a stranger – we're looking forward to getting to know you.
Check out our blog for news and updates, opinions, tech tips, marketing advice, albums, photography, inspiration and love.
FAQS & TUTORIALS
Our Knowledgebase has helpful videos and articles about how we do business, Queensberry products, printing and services, Workspace and Photojunction, as well as marketing tips and advice.
Visit the Queensberry Knowledgebase
Phone +6498139160 Fax +649-8139170
Because of time differences there’s often no advantage over emailing. If you get our voicemail, as you sometimes will, just leave a message clearly stating your name, country and contact details so we can identify you, as well as details of your enquiry. You can trust us to call you back.
Hours of Business: Monday to Friday, 7:30am to 5pm NZT
Toll-free service numbers
We offer a free phone service in several countries.
Australia free phone 1800 146 251
Canada free phone 1877 265 7016
Republic of Ireland free phone 1800 551 472
New Zealand free phone 0800 905 905
UK free phone 0800 0284 836
USA free phone 1800 478 7149
Meet Queensberry, Workspace and Photojunction clients and friends on Facebook.
We share our own blog posts and news there, but we love you to post your own stories, suggestions and questions - your albums too!
Our support team monitor the page, but the best way to get one-on-one help is still by email. We’re on Twitter at @queenberrynz.
Share with us
We love seeing your work as it passes through our lab and bindery, and we love seeing it online too.
We’re always on the lookout for new photos to feature on our Instagram (@queensberrynz).
Use hashtag #queensberryalbums to share all your Queensberry creations.
13 Waikaukau Road, Glen Eden, Auckland, 0602
PO Box 20-314, Auckland, 0641, NEW ZEALAND
Queensberry Albums Pty Ltd (ABN 24 083 003 301)
Queensberry Albums (UK) Ltd (Company Number 04537019)
Found a Bug?
If you have a problem with any of our programs or software it's important to report it either through Report Bug/Feedback under the Help menu in Photojunction, or email us about any concerns with Workspace.
If you can carefully describe what you were doing and the problem you encountered this gives us a much better chance to track down any potential bug and find a solution.
“We love helping our clients get the most out of their businesses. Our team's sole purpose is to give you the best support we can.”
- Sonya Baugh, Client Support Manager