Service Times

Service Times

Queensberry products are hand-made to order, and the volume of orders we receive varies week to week and seasonally —which means production times can and do change. Quality issues with image files, or in production, sometimes also cause delays. For all those reasons please treat the following delivery times as estimates.

Click here to track estimated delivery dates on specific orders.

Don't delay your own order! The "service time clock" starts ticking from the date your order is confirmed and paid for, not from the date it was placed. Click here for full details.

Shipping times: Generally you should allow an extra 1-2 days for shipping within New Zealand, 2-3 days to Australia and North America, 3-4 days to Europe. How to track a shipment.

Peak times: At peak times of year, especially the end-of-year holiday season, our sales volumes increase 3-4 times. Our staff push hard to get the work out, but our service times do extend. We will update this page with any changes, but from October to December it's good to get your orders in early!

Rush options: At this time we do not offer a rush option, but contact us if you need a product urgently and we will see what we can do.


Album design

Allow 3-5 days for the initial draft design. Each round of edit requests normally adds another 1-2 days.


Books and Albums

These are current estimated service times from the date an order is confirmed and paid for.

Q Books with light-weight pages: two weeks for fabric and leather covers, three weeks for Designable, Canvas and Wrap-around.

Flushmount, Portrait and Overlay Matted albums, Q Books with medium-weight pages: three weeks.

Duo, Classic Matted and Musée albums: four weeks.


Loose Prints 

"Loose prints" means Photographic (silver halide) and Fine Art (inkjet) prints that aren't included in products with longer service times. Larger prints generally take longer. Always allow extra time for freight.

12x8 and smaller: 1-2 Days. (Orders placed before 1 pm NZ time are generally printed that day, after 1 pm the following day.)

Larger than 12x8: 2-3 Days.

Colour correction: allow an extra 1-3 days.


Boxes & Wall Art:

These are current estimated service times from the date an order is confirmed and paid for.

Loose Matted Prints: 5-7 working days.

Boxes, and Canvases: Up to two weeks.

Q Frames: Our frames are handmade with a 10-day turn-around time. We need your orders and print files by Wednesday for shipping on Friday of the following week. We need your orders to us two days earlier (ie by Monday) if you want us to colour correct. In peak seasons service times may change, so keep up to date with our current service times here.