As soon as we receive your order we log it on to our server and send you an email confirming that we have received it and assigning a reference number (allow 1-2 days to hear back from us).

When we’ve processed and reviewed your order, we send you “confirmation documents”, ie a printout of both your order and your detailed album plan as we have interpreted it for manufacture. We don’t start making your album until:

• You’ve answered any queries we may have raised to clarify your order.
• We receive all necessary printing files, including any cover image files.
• We receive any text required for a personal title or cover inset.
• You tell us that our confirmation documents are correct.
• We receive payment. (Almost all our clients pay by credit card. You can fax the details with your confirmation or we will hold them on file if you prefer.)