Product Care

Excellence in everything we do

Queensberry was founded to create the world's best bespoke albums. Every album is handmade from the finest materials in the knowledge that it will hold your treasured memories forever. We guarantee its quality and craftsmanship.

Every Queensberry is crafted by hand and has been carefully checked for quality. If, despite our best efforts, we have overlooked a defect of any kind, please let us know. Send an email to care@queensberry.com along with a digital photo that shows the problem you have found.

Your Queensberry is a precious object. Please treat it with care.

To avoid damage, never leave your album in hot, damp or humid areas. Never display or leave it in direct sunlight. Never leave it for long periods in a hot, closed vehicle.

Always leave your Queensberry closed when not being viewed. For long-term storage, it should be kept in its presentation box or carry case, and in its protective velvet bag.

Protect your album from knocks that could dent, scratch or abrade the surface. Always use both hands when lifting it, and never lift it by one cover. Be sure to place your album on a clean surface that will not transfer any dirt or grime onto the cover, and always ensure that hands are clean when viewing it.

In the event of accidental damage to your album (for example, marks on the surface), we do not recommend using commercial solvent-based products, some of which may damage or discolour it. Instead try the following options:

For genuine Leather, Micro Leather, and Vinyl, gently dab the affected area with a little warm soapy water on a soft, clean, slightly damp cloth. This will remove most marks or grime on the surface.

For the more delicate materials such as Silks, Suedes, Buckrams and Bengalines, a much more delicate treatment of the affected area is required. Minor marks to the surface of these fabrics may be removed with a very soft, clean, slightly damp cloth. Gently dab the affected area, being careful not to rub the surface. In order to prevent watermarks, do not over-soak the material and do not use soap.