The Junction – Queensberry's tech support blog


Ian Baugh

Ian graduated with an arts degree too long ago to remember (OK, the early '70s), then worked in secondary teaching and small boat design and construction, including a foreign aid project in the Solomon Is. He developed Queensberry with his wife, Heather, who founded the company in the early '70s. Ian is a Director is of Queensberry and Photojunction and focuses on marketing and strategic planning. His wealth of industry knowledge is the result of over 25 years talking with Queensberry's clients.

http://www.queensberry.com/

Ian's Archive

We apologise if you’ve had problems following the release of v1.45. No ifs or buts. If you’ve been trying to make Queensberry’s deadline, rest assured this problem won’t stop you getting your album(s). Everyone in our support and the dev teams is focused on fixing the problems right now.

Queensberry’s had the usual pre-cut-off flood of orders over the last few days, including after the new release, and no more than the usual number of support calls (busier than usual of course, but normal for this time of year).

In other words the new release does seem to be working for most of you – which is what we expected because apart from the normal “bug fixes” we haven’t touched the existing code: this release was almost entirely about Queensberry’s new range of press books.

That’s no comfort if you are having problems, of course, so please do let support know asap, so we can help.

Best wishes, Ian


If you’re reading this, you’re reading it first, and thank you – we’re very grateful.

But still, we can’t tell you what’s in the box!

We can tell you what it’s not, though. It’s not an iPad or the new MacBook Air (and doesn’t run Android), it’s not a pizza and it’s not an album.

But we do hope to tell you what it is tomorrow. Within the next twenty-four hours. All going well.

As soon as the software’s out, the website’s up and the docs are done we’re holding an impromptu webinar, uncut and unrehearsed. We’ll email you ahead of time. We hope you can keep an hour or so free for us.

If you can’t, we’re glad you’re busy – no bad thing in this day and age! We’ll have the webinar up online asap and will be blogging too.

Back to work – hope to see you on the other side.

Cheers, Ian

PS We’ll love you even more if you spread the word.

Let’s wrap up this Problem reporter series and stop ignoring the elephant in the room…

Who needs a problem reporter anyway? After all, as we confirmed at the webinar it drives some people nuts.

Well I’m glad you asked!

I should start by saying it’s not an unusual concept. Try googling “pre-flight”, for example, and check out the Wikipedia and Adobe listings in particular.

What the pre-flight process does in the printing industry is ensure that digital files sent for printing are all present, valid, correctly formatted, and of the desired type. Why? Because, if they’re not, the job can’t be done. That’s what the PJ Problem Reporter is about.

So why don’t other album design programs have anything like this? Because the developers don’t make albums! These are not their problems, just stuff for you and the album maker to sort out.

Before the webinar I asked the Dev Team to give me a complete list of things the problem reporter checks for (see below – it’s a vendor-specific list, so your mileage may vary: this is a Queensberry checklist).

Once you take out the things that would literally stop the album being made you’re left with a few warnings that you may incur extra charges (nice to know) or that your album may not look the best for various reasons.

It makes more sense to learn how to avoid these problems than to ignore them. There’s a lot to know about making a real-life album, especially a customised matted album. But you don’t need to “know” at all, because the Problem Reporter keeps you on track while you learn. The webinar is about showing you how to work with it.

We reckon it’s an hour well spent.

Cheers, Ian

The Problem reporter checklist

There’s information missing or a step incomplete

Album set-up incomplete.
Cover design incomplete (missing images).
Layouts have not been exported.
Title aperture missing.
Title text incomplete.
Studio preferences incomplete (Email and Studio Name).
Supplier preferences incomplete (Account Number, FTP Username, Password).

Something’s gone wrong with the images

The high-res file for this image is missing
The low-res file for this image is missing.
The HR and LR files no longer match.
The high res file seems to be smaller than the low res.

The album can’t be made unless changes are made

Too many layouts.
Too many panoramas.
Too many flips and wings.
Apertures too small.
Apertures too close.
Aperture too close to the page edge.
Can’t have apertures on the spine of wings and flips.
Aperture is empty (needs an image).
The high res exports are out of date.
Wrong lab settings used for this supplier.
Exports need to be PSDs for this service.
Panoramas must have apertures across the spine.
Apertures across the spine must extend at least 25mm each side.
Can’t do Cut Ins on (eg) ‘Fill Full Page’ apertures.
Not enough images to design an album.
Not enough layouts to design an album with this many images.

The finished album may not look the best

Aperture size and crop may cause pixelation.
Apertures are not quite aligned.
Apertures have similar dimensions but are not exactly the same.
Spacing between apertures is not quite the same.
Image is used more than once in the album – OK?

You may incur extra charges

Your layouts don’t comply with your lab’s specifications.
You’ve asked the lab to edit images for Print-Ready service.

what if.jpgPhotography for fun and profit. (It’s a lot of fun making a profit!)

Book-keeping – who needs it?

Some people keep regular accounts because they like to keep score.

Some people do just enough to keep the tax man and the bank happy.

But very few use their accounts to play the most important game of all… WHAT IF?

What if you could plug one of these questions into your business model and see the effect:

  • What if my sales go down?
  • What if I can’t get my price?
  • What if I cut my costs?
  • What if my bookings still go down?
  • What if I offer shoot-and-burn?
  • What if I hire staff or a second shooter?
  • What if I rent a store-front studio?
  • What if I outsource my post-production?



Questions like these can screw your income or destroy your business if you don’t know how to think about them.

Queensberry has forty years experience with professional photographers, and a very strong interest in helping our clients build long term profitable careers. After all, if our clients don’t prosper neither do we!

Come along to this month’s webinars to learn about the Queensberry model for wedding and portrait photography, and how to answer those critical What-If questions.

This Thursday New Zealand time, Stephen and I will be talking informally with Gino Demeer, one of our US Account Managers. We’ll plug some typical numbers into my Calculator and then get right down to business.

Click here to register and for more information.

We’d love to see you there – bring your own questions!

Cheers, Ian

We discovered With Etiquette when we were looking for music for the Queensberry By Hand movie (thanks for all the views, tweets and blogs, everyone – it really struck a chord). Nice people, cool site and they seem to work with a lot of photographers. Check ‘em out.

Cheers, Ian

The heart and soul of the high end wedding album: one day seminars in Brisbane, Sydney and Melbourne by Johannes van Kan. Check it out.

Each version of Photojunction takes us further towards a seamless workflow to design, export and upload your album orders to Queensberry – right first time and hassle-free..

If you’re using Queensberry this is just a reminder that you no longer need to use LabFTP.

Photojunction does it all, and the advantage is that the processes are managed and automated – so there’s minimal opportunity for anything to go wrong, and you’ll get your album faster.

Cheers, Ian

Angelique Buckley and her boss Mike Kehr of mk Photography have earned the respect of Photojunction developers over the years for their eagerness to share insight, suggestions, advice and encouragement about beta versions of Photojunction.

1) Why do you and Mike have such an interest in the development of Photojunction Remix?

Angelique: “We are design junkies in the studio. Combine that with everyone’s love of technology and it is inevitable. I am a fixer and can’t stand things that aren’t JUST RIGHT. When I first tried Remix, it was clear that it was better than the original Photojunction for so many reasons. I was determined to help the PJ team make it the best it could be. Plus – those accents are TOTALLY worth the occasional frustrated phone call (which I apologize again for). ;)

Mike: “We are always looking to provide our clients with the best products and services. User-friendly and efficient album design software has always been a priority at mk Photo. With the volume of weddings we do every year we need beautiful albums designed without lots of headaches! PJ enables us to do this and way more…. Another very important factor is the features and functions and how well the software works in the real world day after day. It works great! I am so excited to be associated with PJ and the PJ team! Thanks to everyone at PJ for being there along the way, your customer service and “open ears” are a big part what makes you so successful!”

2) What do you think sets Photojunction apart from other album design software?

Angelique: “Streamline, awesomeness, ease of use, awesomeness, developers that listen, awesomeness, organizes my clients for me (the database), awesomeness, and seriously – a GREAT team behind it. Customer interaction is always key for me, so having such a great team to work with is by far the best part.”

Mike: “I have to support Angelique’s comments. 100% . As a studio owner PJ has been instrumental in putting our albums on top, our clients love our album designs, and I love that Angelique and Jana LOVE working with the software. The features and functions are very practical and easy to use even when designing the most ambitious layouts.”

3) If you could change one thing about Photojunction, what would it be?

Angelique: “My ONE thing would be to search for multiple items at once. Just like in Finder (Mac), “001 OR 081 OR 376 OR…” etc This would make pulling our clients’ favorites just that much more streamlined. And when the bride picks 200 for an album that holds 50, would make the album one step less tedious.”

Thank from Team PJ to Mike and Angelique.

Cheers, Ian

Arizona photographer Jennifer Bowen has consistently been at the top of our ‘payout’ list since we launched the Photojunction Store. So we asked her why…

1) You’re one of our top sellers in the Photojunction Store. Why do you think that is? What do you do differently?

I wanted to provide templates that were simple, elegant and affordable. There are so many options available to photographers these days. I wanted to supply a variety of templates that give photographers options to make their own workflow more efficient. And because they are at a price point that is justifiable, I think that has made them all the more popular.

2) How do you decide on the pricing of your templates?

I looked at what templates were currently selling for in the marketplace. Certainly you can find all price points. However considering that most photographers are willing to spend up to a certain amount of money to make their job easier, or their workflow more efficient, but may not find higher priced specialty products justifiable beyond a particular point, I opted to target there.

3) What’s your favourite website/blog and why?

Well, my own of course! In all seriousness I find I frequent other photographers’ blogs or websites less these days, but those that have struck a chord with me over the past few years are Jasmine Star, because she is an exceptional writer and storyteller, and Ben Chrisman, because he is a fantastic photographer and his images always draw me in.

Thank you Jennifer!

Cheers, Ian

We met Jeff Youngren and his wife Erin (The Youngrens) a couple of years ago at WPPI and they’ve been on board with PJ ever since. Danny’s received numbers of calls from Jeff about ideas for new Photojunction features, and it was one of those that is partly to thank for the new integration of albumexposure with Photojunction.

1) How do you like the albumexposure online album proofing feature? Why should others try it out?

“To me, the Albumexposure/PJ integration is a game changer in the industry – never before has something so common been integrated so well into the whole design process. I’m blown away by how the PJ team took a simple idea and ran with it and created something that blew all my expectations out of the water. It wasn’t 6 months ago that I was chatting with Danny on the phone and said, ‘Wouldn’t it be cool if I could send my PJ spreads directly into a proofing solution where my clients could make comments and I could make their changes? Seems like you guys could do something in PJ with that.’ Seriously, I’m just blown away at how well the integration has been done.”

2) What one PJ feature could you absolutely not do without? Why? (Well we tried to make them choose one, but who’s complaining!)

Jeff said, “It’s one of the most basic features but even when designing flush-mount albums (not matted) I really like being able to create standard sized apertures (i.e. 8×10, 2×3, etc) and use them in the design process. I think that this keeps me constrained into doing something with a more classic/timeless design and keeps me accountable to doing “good” design as opposed to just clicking and dragging an aperture that I “feel” looks good. It gives me almost a set of rules to use within my creativity.

“I also really love how PJ constantly monitors what I’m doing and lets me know if I’m attempting to create something in the digital environment that can’t actually be reproduced in the real world. It frees me to be creative in my design without worrying about if my creativity can actually be produced. If PJ lets me do it, my album supplier can make it.”

Erin also mentioned PJ’s standard aperture sizes as “key to helping me develop classic, timeless designs for my couples.”

She also likes PJ’s auto-saved templates. “Any layout I design can be automatically saved and categorized for future use with other albums. I can even save one side of a layout or just pieces of a layout design. It speeds up my workflow significantly when I have an entire library of my very own custom templates at my fingertips!”

AND

3) If you could have your time again, what would your (other) dream job be?

Jeff – “Such a fantastic question – I definitely count myself infinitely blessed every day that I get to spend as a photographer, and there’s no greater feeling in the world than getting to be intimately involved in the significant moments of someone’s life. It’s completely addicting getting front row, VIP treatment to something so profound and so if I could live life over again NOT as a photographer, I’d want to do something that shares a similar sense of purpose & value. So, for me, my dream job would be to be a college professor at a small university. Teaching what? No clue, but I know that I’d love the idea of being involved in the lives of my students, helping them realize their potential and encouraging them to chase their dreams.”

Cheers, Ian