All transactions between us are subject to our Terms of Trade as contained herein and subsequently amended.

Terms of Trade

Effective 1st October 2006

All orders are accepted and fulfilled subject to our Terms of Trade, including credit terms where appropriate, which are printed here in full.

Prices quoted exclude freight and taxes unless specified otherwise. Packing and freight charges are detailed in our price lists. We reserve the right to change our product specifications and prices at any time.

Discounts: Full list price applies except as stipulated here. We offer 10% discount (to Australian and New Zealand customers only). Please note:

• to claim discount your entire account must be paid in full;
• we must have your payment to bank within 10 days of the despatch date as shown on the invoice - no exceptions or extensions;
• customers without credit facilities are entitled to this discount but your payment must be processed before manufacture commences.

Credit Facilities: If you wish to open a credit account you must complete our credit application. If we approve credit facilities, payment is due by the 20th of the month following date of invoice. Otherwise, as almost all our products are made to order, goods must be paid for in full before manufacture commences. Credit facilities are not available outside Australia and New Zealand.

Please contact us for an Application Form if you wish to open a credit account.

Credit Cards: We accept Mastercard and Visa. In the interests of security we suggest you send us credit card details by fax rather than over the Internet. Alternatively, you can make payments yourself on our secure Intranet site.

Residents of Australia, Canada, New Zealand, United Kingdom and the United States: your invoices will be expressed in your currency. We charge Sales Tax, GST or VAT as appropriate, clear your orders through Customs and deliver door to door.

Residents of other countries: your invoices will be expressed in US Dollars or Euros depending on your location. We deliver door to door, but you are responsible for payment of any taxes, duties and clearance fees.

Confirmation of Orders: We require confirmation of order as a condition of supply. We will send you (by emailed pdf file or fax as you prefer) a print-out of your order and album plan as we have interpreted it for manufacture - including a graphical representation of all page layouts and mats. We will not then process your order until we have written confirmation from you that our interpretation is correct. Our order confirmation and your acceptance of it (not your original order to us) will then form the basis of the contract between us. Provided we agree, and subject to conditions, regular clients can opt out of the confirmation process. Please contact us for details.

Delivery: Our normal service times are detailed on our website. We advise a current estimated delivery time when you place an order. We make every effort to supply within those limits but do not guarantee to do so.

If you want to set a deadline (“must-go date”) for your order: We operate the following “must-go policy” so that we can be fair to all our clients, offer the best possible service and work within the realities of producing fully customised, made-to-order products:

1. It is impossible for us to set must-go dates until:
• We have received all the details of your order (including copy album orders etc) PLUS page layout files and cover image files (if we’re printing) PLUS the prints themselves (if you’re sending them to us for assembly) PLUS personal text for cover motifs or titles.
• You have answered our queries and confirmed the order.
• We have received payment.
2. Until your order has been confirmed and paid for the ONLY advice we can give you about delivery times will be based on our standard turnaround times (you can also check out the advisory in our email notifications).
3. Our order processing staff will enter a “must-go” flag against your order provided that the production time required to process your order is NOT shorter than our current standard turnaround time (in other words, won’t require moving your order ahead of orders already in the queue). You can expect our staff to advise you of factors that could delay your order (eg materials out of stock).
4. Must-go deadlines that are shorter than our current standard turnaround times require authorisation by our production manager and in fairness to all our clients will normally be declined.
5. The clock doesn’t start “ticking” until your order has been confirmed and paid for.
6. If we experience problems with your printing files (eg unexpected quality problems, non-compliance with our file specifications) your order will need to come out of the production queue until these issues are resolved, and delays will result.

Claims for Faulty Goods and Damage in Transit: Your order will be carefully inspected and packed before despatch and will be insured in transit. You must inspect your consignment for visible damage before you sign for receipt. If goods are damaged in transit the Customer must retain all packaging and notify both us and the Courier immediately. We will re-supply any product which is not delivered as per your order or order confirmation (whichever is applicable). At our discretion we may request you to repack securely goods that are faulty, damaged in transit or incorrectly supplied for shipment back to us at our expense. If so requested, this is a condition of re-supply.

Other Returns: As goods are specially made to your order, they cannot generally be accepted for return. In any case returns will only be accepted by prior arrangement with the Supplier and subject to a handling fee. The cost of return freight is the Customer’s responsibility.

Title: Title in the goods supplied shall not pass until they are paid for in full, including the additional charges (freight and tax) referred to above, and the Supplier reserves the right to recover possession of the goods in the event of any default in payment.

Change of Ownership: The Customer shall advise the Supplier of any change of ownership of the Customer. In the event of change of ownership the Supplier reserves the right to cancel or suspend credit facilities.

Default: In the event that payments are not made by the due date the Supplier may suspend fulfillment of further orders from the Customer but failure to do shall not negate any of the Supplier’s other rights or remedies. Should the Customer default in payment or be placed in receivership, wound up, declared bankrupt, or otherwise become insolvent, then in addition to any other rights or remedies the Supplier may demand immediate payment of all amounts then unpaid and cancel or suspend fulfillment of further orders from the Customer. Any expenses incurred by the Supplier in recovering any outstanding monies, including debt collection agency fees and legal fees, shall be recoverable from the Customer.

Disclosure of Information: In the event of default the Customer authorises the Supplier and third parties acting as its agents to supply and disclose appropriate information relating to the Customer to obtain payment. The Customer may access and correct this information.

Right to Refuse Supply: Because we are wholesalers and because our product is marketed through a limited number of Customers, we reserve the right to refuse further supply to Customers who do not place regular business with us.

New Zealand and International Customers: Queensberry is the trading name of Queensberry Leather Limited, a private limited liability company registered in Auckland, New Zealand. All contracts for the supply of goods and services are subject to the laws of New Zealand.

Australian Customers: Queensberry is the trading name of Queensberry Albums Pty Ltd, ABN 24 083 003 301. All contracts for the supply of goods and services are subject to the laws of Australia.

UK Customers: Queensberry is the trading name of Queensberry Albums (UK) Ltd, Company Number 858315209. All contracts for the supply of goods and services are subject to the laws of the United Kingdom.