“Order Confirmation” is similar to the system used by printers, for example. We ask you to confirm that we have interpreted your order correctly before we make it.

We reserve the right to obtain your confirmation of order as a condition of supply. In fact we always require Order Confirmation from new clients, while we get to know each other and you get to know our systems.

The confirmation process: answer our queries, confirm your order and make payment

As soon as we receive your order we log it on to our server and send you an email confirming that we have received it and assigning a reference number. Allow 1-2 days to hear back from us. Please quote our reference in all correspondence from then on.

When we’ve processed your order, we send you “confirmation documents”, ie a printout of both your order and your detailed album plan as we have interpreted it for manufacture. We don’t start making your album until:

• You’ve answered any queries we may have raised to clarify your order.

• We receive all necessary printing files, including any cover image files.

• We receive any text required for a personal title or cover motif.

• You tell us that our confirmation documents are correct (we’ve interpreted your order correctly).

• We receive payment.

The confirmation process helps avoid misunderstandings, but it does slow things down, so we don’t ask you to confirm simple orders like the following:

• Orders with a value less than $100 (£50)

• Orders for accessory products (ie products other than feature albums)

As soon as you confirm, our team starts work on your book

All our albums are custom made for you. We cannot start making them until you’ve confirmed your order. Once you’ve confirmed, you cannot change your order in any way because it goes into production immediately.

After confirmation

After they’re confirmed, Full Colour Service printing orders go to our lab team for colour-correction. If they notice problems of any sort with your files they will contact you, and put your work on hold until we have your reply.

From time to time order amendments, errors in order processing, remedial work or requests for extra services may delay your order or result in an extra charge or credit. Examples include order changes,adjustments to freight, charges for file handling or remedial work on image files, the cost of reprinting damaged prints etc. We will advise you of any delays or additional credit card charges as soon as possible.

You can apply for exemption from confirmation on all your orders

If you’re a regular client, and would like to get your albums faster, you can apply for exemption from confirmation on ALL your orders. Assuming we have your credit card details on file, and we don’t have to query your order, your job will go straight into production once payment has been processed.

To avoid problems we’ll need to be satisfied that you are familiar with and follow our systems, and we’ll also need to have your credit card details on file.

Of course we’ll still contact you if we have any problems interpreting your order.