Queensberry Connects


Posts Tagged ‘Word of Mouth’

tupp1bis_01Tupperware ‘fan boys’ are everywhere. Prodding the skeptical, hosting Tupperware parties, and enthusiastically trying to convince their peers of the benefits.

Their argument: Once you try it, you’ll understand.

And most people do. The experience of using Tupperware’s product is usually enough to quickly switch a sceptic’s loyalties, and soon enough they’ll be passionately promoting the product themselves.

That’s (loosely) Tupperware’s business model, and you can see how it would have a snowball effect. They’ve built a brand around positive customer experience and word of mouth marketing.  As a result, they’re different.

There are a couple of lessons we can take from their approach. Nothing new, but pertinent all the same…

Give your clients an amazing experience (whether it be through your service or via the products you offer) and they’ll talk (that equals referrals for you). BUT you need to be different to be noticed in the first place.

We can only advise you about the service part, but the product bit is the reason we’re in business. Queensberry’s job is to make you look amazing in a world where too often everything looks the same.

Cheers, Nigel

 

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  • I’ll be quick.

    In a recent post, Ian said that a couple’s final buying decisions should generally be postponed until after the wedding because they’ll be more enthusiastic about their own photos rather than your samples.

    As someone planning their own wedding right now, I agree! But let me clarify something.

    Couples will be even more enthusiastic about their photo’s in the month or two directly after their wedding (as opposed to six months down the track). They’re still on an emotional high, and that honeymoon period can create some great opportunities for you… Why?

    1 – They’re more likely to play an active part in post-production – get them to do what you need while they’re still ‘buzzing’ about their wedding – it’ll be easier (and quicker).

    2 – They’re more likely to buy more – they’ll be less price sensitive.

    3 – They’re more likely to talk – about you – especially if they’ve got an album to show people.

    4 – Getting an album finished and the order placed means you get paid!

    Honeymoons don’t last forever, so make the most of them while they do.

    Cheers, Nigel

    Come to think of it, Ian posted along similar lines last year

     

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