Queensberry Connects


Posts Tagged ‘Support’

pjhelplogoPhotojunction has just published a PJ Remix Help Resource library consolidating the contents of the online guides, blog tips, webinars and video tutorials. You can check it out by clicking on the image, or any time you like from the Junction home page.

Cheers, Nigel

 

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  • The PJ team have done a great job of LabFTP 3.2, especially this:

    “If you quit LabFTP, or turn off your computer, or pull the plug – or even if our server goes down – just double click on the order in the Order History window and the upload will resume!”

    Click here for help with the new version (we’ll cover the Print Ordering function in a day or two).

    Cheers, Ian

     

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  • On a quiet day we get over 50,000 spam emails! One of us alone used to have 3-4000 to deal with. Lucky them.

    Of course we screen spam in the normal way. In the past we even used to check to see if anything legitimate had been filtered out. It happens occasionally with all filtering systems. But the sheer flood of spam has made this impossible, and forced us to tighten our procedures.

    If you suspect that your email is not getting through please phone (don’t email!) and let us know. We will put your email address on a “white list” to ensure we receive it in future.

    Best wishes from the Queensberry Sales Support Team

     

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  • Someone reminded us that last week’s post about how to do Design Orders in Remix doesn’t work with the latest version, 1.22 beta (thanks for the heads-up). Most people avoid beta versions, but if you do have v1.22, please be aware that whereas earlier versions have a function called “Export Copy Of Event”, v1.22 uses Portable Projects. If you’re unsure what to do in 1.22, please contact PJ Support directly on the PJ Remix forum.

    This discrepancy will be tidied up when Portable Projects go final.

    Cheers, Ian

     

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