Every hide is different

November 26th, 2008 in Products & Services by Ian Baugh

Tags: Genuime Leather, Grain, Markings, Products, Sample, Service Deatils, Swatch Book, Texture, Uniqueness

Genuine leather albums are our specialty and our best sellers. We look far and wide for the finest hides, which we selectively cut and process to enhance their quality.

Our leather comes from cows. Every hide tells a true life story. Each hide is different, like our finger prints.

We cut the cleanest covers we can from the best hides available, but every album shows slight variations in texture, grain, density and markings. Some people object to this, perhaps because the leather doesn’t always look quite like the small sample in the swatch book. But these markings and variations aren’t flaws, they’re inherent characteristics. Along with its durability and luxurious handling qualities they give leather its appeal – and distinguish it from its synthetic imitators.

Genuine leather isn’t for everyone. Our man-made Micro Leathers have the sumptuous look and feel of the finest calfskin and you get a similar looking cover every time. Plus, it’s environmentally friendly.

Imagine, vegan leather…

Cheers, Ian

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What can delay your order?

November 21st, 2008 in Products & Services by Ian Baugh

1 Comment »

Tags: Delayed Orders, Order Processing, Service Deatils, Smooth Sailing, Tip

We’ve been talking a lot about smooth sailing lately, with two goals in mind. For you, an efficient and easy-to-use system. And for us, an order that’s accurate, error-free and ready to go straight into production.

Fair to say then, that it’s in both of our interest to sail through the ordering and production process as quickly as possible.

But when your order doesn’t sail through – what holds it up? Here are a few simple things that we’ve found to be the most common cause of delays (long delays in some cases).

1) Missing print files (cover images) are the most common – people just forget to include them, and Remix still doesn’t include them automatically).

2) Information missing from you order – like text for any personal title or cover motif.

3) Delays getting replies to our queries.

4) Quality or specification issues with image files.

5. Changing your order after you send it.

6) Delays getting confirmation or arranging payment.

There’s nothing terribly complicated about any of these issues. Being that extra little bit vigilant about checking your order before you send it will avoid them. Or if something does slip through, replying to our queries promptly.

As always – if you don’t understand something or would like to talk with us more fully about any of the issues we raise in this series, please get in contact with us. We’re here to help.

Cheers, Nigel