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Posts Tagged ‘Reputation’

It’s not all bad out there you know! There are plenty of people doing better than ever, even considering the recession. So over the next few weeks we’re bringing you a series of interviews with clients who are doing just great. We’ll share their advice, ideas and opinions as they give us some insights into how they’re successfully running their businesses. Here’s the first.

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He’s been recognised as one of the world’s best photographers, serviced clients like the New York Times and Apple Computer, photographed celebrities such as Alec Baldwin, Amanda Peet, Isabella Rosselini and Donald Trump,  regularly had his work published, and he has a 19th floor New York studio. Christian Oth is about as “high” as you can get!

So I caught up with him to ask what it’s like at the top and how he got there. He also shared his thoughts on the economy, re-branding, albums and having a full time sales person…

No easy road to the top

Studying at the Manhattan International School of Photography, Christian started out with no plans but lots of ideas. All he knew was that he wanted to invent something new and different.

“There’s no easy road to the top” he told me. “I tried my hand at everything from fashion to commercial to war photography before finding my niche in wedding photography. It was those hard times when I was struggling to pay the bills that enabled me to take those experiences and merge them into something different.”

His business seemed to grow organically as he continued to gain recognition, eventually finding himself at the top end of the market. It was then he realised he had  ”quite a title to live up to”, so he shifted his focus to work harder on quality in every possible way; not only the photography, but also the client experience.

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“The main thing that saved me from going down the same road as more traditional photographers was to challenge the conventions of the time and come up with something new. I guess I was kind of arrogant about it initially, but my clients loved the attitude and were thirsting for someone to do things differently.”

What drove him at the beginning is still prevalent in his approach today…

“In many ways I’m still a loner – I still don’t like to listen to any popular attitudes about wedding photography, but a few of my ideas worked really well and we expanded on them.”

Reputation matters

He counts much of his success to his reputation. In fact, he told me he considers his reputation to be his position of strength right now during the recession. “The most important and useful thing any photographer can do is to build their reputation.

“Protect it hard, work on it every day, and never destroy it. It can take years to build and a day to destroy.”

Christian was given a helping hand when PDN named him one of the top 15 photographers in 2003 and published one of his wedding images on the cover in 2004. From there things snowballed – his reputation grew quickly as he was soon being published by the likes of the New York Times, Town & Country and Vogue.  Then in 2007, American Photo named him one of the top 10 wedding photographers in the world, raising his profile rapidly.

Amanda Gleason & Chris Fry Wedding

He says, “Developing relationships with publications and nowadays blogs, is a great way to get your work, and your name, out into the wider public arena. Every photographer should be trying to get their work published – it’s free advertising. People who are looking for a photographer do read photo credits.”

Building your brand

Stressing the importance of building your business in tune with your clientele, he talks about his own recent experience of rebranding his business for that exact reason. “Put yourself in their shoes and ask yourself who are they, what do they like, what stores do they frequent? Create your ideal client and design your business/branding around that sample person.”

Christian’s rebranding project included a totally redesigned logo, new name and new website. Only two months after the new brand was launched, he saw his bookings increase three-fold.

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Client experience

Christian has a full-time sales person, a studio manager, three photo editors, a designer and digital tech staff. He says having someone dedicated fully to looking after his clients has had a huge impact on building his studio. “Being at the top end of the market I have to act accordingly. These top level clients are used to receiving superior service wherever they go…and it’s no different when they come to us.” Christian says his new sales person has also played a major role in the increase in his bookings.

Offering quality products

With that strong focus on the quality of the photography and client experience, the products Christian offers must naturally be of the same superior quality. Choosing Queensberry was a matter of trial and error. He initially tried several different album companies but settled on Queensberry because of the consistent quality and positive response from his upscale clientele.

So any last advice Christian? “You’re an artist, you’re in business, so find a way to create a balance between the two.”

Check out Christian’s new website and portfolio here

Cheers, Nigel

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  • Follow the links for “the story so far” in our series on the recession…

    Yes, times will be tough for a while but you shouldn’t assume the sky is falling. It makes no sense to sacrifice your business and market reputation to survive the short term challenge.

    Instead you may need to pull your horns in and find ways to prosper while others decline. A good place to start is by analysing your budget and business model, and we have a spreadsheet to help with that.

    Most people react to the threat of declining sales by saying, “I’ve gotta cut my costs”. Everyone needs to work out their own figures, but your own personal income is probably your biggest “cost” by far. Do you want to cut that? Go figure.

    Your actual job costs (eg albums and printing) are likely to be less than a quarter of sales. Cutting them may really mean short-changing your clients, a dangerous strategy. And your asset replacement and overhead costs are probably just as significant. Take a lesson from farmers, who know that bad years are a reality. They put their cheque books away until the good times return, but meantime they take care of the farm!

    If you are your own biggest cost, it follows that your time is your biggest asset. What could you do with it? Maybe get out from behind your computers, look for stuff you’re doing for little or no return and become a marketer instead.

    The good news is that most reactions are knee-jerk. Most of your competitors won’t be thinking about adding value – they’ll focus instead on slashing their prices and/or their costs.

    So, how can you add value (for your clients) and profit (for yourself)?

    A good place to start is with the realities of the wedding and portrait market.

    One thing the recession hasn’t changed is that professional photography is totally open, with inexhaustible supplies of new competitors. The Weekend Warriors and the Art School Graduates, all with fancy cameras, many with the ability to use them.

    What’s worse, these enthusiasts may be offering prices a tenth of yours. And as fast as they go out of business, a new lot take their place, coming over the horizon like the enemy in an old John Wayne movie.

    It’s got a bit tougher, but the challenge is the same: how do you make a decent living in a totally free market like this?

    Here’s a clue. In thirty years I’ve personally come across only one up-market wedding photographer, with a long-term career, who didn’t depend on albums to showcase his wedding photography.

    The other thing I’ve noticed is that many studios use albums because everyone else does, but they don’t understand why.

    So how does it work? How can albums increase your profits?

    Please email Nigel for the password, then click here to read on.

    Cheers, Ian

    PS Queensberry’s logical album-based marketing strategies have been used successfully by our clients for many years. Whether you’re new to professional photography or just want a reality check, we’d love to hear from you.

     

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  • marfa1Chances are you’ve never been to Marfa, but as it happens we have. It’s a tiny town set in the vastness of West Texas (population 2000+) and obviously thriving.

    Halfway between El Paso and the awesome Big Bend Park, Marfa is surrounded by towns in decline. It used to be a water stop on the railway, and a massive army base, but the trains went diesel and the army left town.

    So why isn’t the town dying, like most of its neighbours seem to be?

    marfa1bA minimalist artist called Donald Judd came to town in search of a spectacular landscape to display his massive artworks. An interesting guy … and other interesting people followed. Now it has excellent bookshops, art and craft galleries, a cool hotel, thriving real estate, a charismatic woman running our B&B and the best food we ate in the States. On this trip anyway.

    Why do people come? Because there’s no place like Marfa.

    Marfa has critical mass: a reputation that’s self-sustaining. It’s not easy being Marfa, and most towns fail. It’s not easy being a high-end studio either, and most of your competitors will fail.

    marfa2What prompted this post was a mention in a book by Pat O’Bryan. He talks about sitting in a coffee shop in this little town in West Texas, and looking out to see a film-star getting out of her new Jeep, the sun sparkling off her “rich-girl hair”. She could live in LA, she could live in New York, but “because Marfa is so very Marfa, she’s in Marfa. And so is her money.”

    Move to Marfa and your chances of business success improve, but even there (especially there) you need to look the best, and be the best.

    Take Cochineal and The Food Shark. Cochineal is run by an expatriate New Yorker who moved there after 9/11 and loves Texas. It was recommended by our landlady, but if we’d seen the sign we would have gone straight in. It was perfect. The menu changes daily and the only mistake we made was deciding to share dessert – blueberry pie baked in the best pastry we’ve ever tasted. Unfortunately we didn’t think to photograph it until it was gone!

    After this little rave from me, imagine if you went and they offered you microwave lasagne and defrosted Keyline Pie? If you’ve made your reputation, as I said yesterday, don’t throw it away.

    marfa4Come lunch next day, we realised how small a town Marfa is. We couldn’t find anywhere to eat except The Food Shark, which we drove past several times looking for something better.
    marfa5Eventually we stopped out of desperation and ate the tastiest of lunches. According to The Chowhound, everyone knew about it but us: “cowboys, truckers, ranchers, smartypants New Yorkers”. I’ll bet they do well, but it’s tough to do the same thing in the photography business (sell great cheap stuff) because your time isn’t scalable.

    Which I’ll talk about next.

    Cheers, Ian

    PS Sorry that was such a long post, but I wanted to make the point that money hasn’t disappeared, it’s just got picky. To attract it you need to look the best, and be the best. Or drop your prices.

     

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