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Posts Tagged ‘Full Colour Service’

Keep it simple – our design Service

October 28th, 2009 in Products & Services by Nigel Hicks


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A while ago I suggested “keeping it simple” was a great goal … but not simple to achieve in a complicated job like photography.

But I did suggest you could do it with Queensberry.

Take our Design Service.

There are benefits to doing your own album design, so what I’m about to say isn’t going to work for everyone. But if you’re snowed under or uncomfortable with album design it’s worth serious thought.

Say on average you spend 3-4 hours on each album design … and many people do spend a lot more.

Send them to Queensberry and you’ve just freed up at least a day.

You can bet that at this time of year, with our pre-Christmas deadline upon us, we’re doing a lot more design orders than normal!

But at any time of year what could you do with the time you’ve saved? Well, you could be shooting pictures and selling them, which is where the gold is … or just doing something you enjoy!

And sending us a design order is such a simple process. Here’s the video explaining how to do it . It’s 8 minutes long, and it probably takes longer to explain than to do.

Cheers, Nigel

PS Our team design albums all day every day, so they’re good. They get to know your style, your likes and dislikes, but their main watchword, like mine, is simplicity … which really means classic, timeless. They also know Photojunction and our albums better than anyone else and will deliver your design in a timely fashion. (Usually 2-3 days after receiving your order (however they’ll take a little longer during the busy season).)

 

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    • Print-Responsibility

    May 14th, 2008 in Products & Services by Ian Baugh


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    In many labs these days the only people who look at your prints are the Dispatch team. Strange as it seems, that makes sense – it’s your files they’re printing, and something has to give if you want low prices.

    But it doesn’t make sense at Queensberry. We critique everything we print, including Print-Ready. The difference is we see the image files with Full Colour Service (because it’s our job to colour correct them) whereas we don’t see Print-Ready work until it’s printed.

    But why review Print-Ready work at all? Print-Ready means you edit your images yourself, and we don’t modify them. We just print what we’re given, right?

    It’s not that simple.

    We can’t afford to put a client’s prints into an expensive album, ship it to them and then have a debate about who’s to blame for the printing.

    It’s not just about print quality either. We need to check for other things that can spoil an album, such as alignment, cropping and panorama problems. Otherwise we risk converting a few wasted prints into a major expense, with neither party wanting to wear the cost.

    All the issues I’ve mentioned are the photographer’s responsibility under Print-Ready, which is why we charge for any reprints necessary to fix them. (To save on cash and frustration, see our own checklist.)

    But equally important, we have our own standards to maintain. People are paying for the very best when they choose a Queensberry album. And many of our staff have spent a lifetime in this industry and deservedly hold their heads high. What should we do if they come to us and ask, “Is this OK to put in one of our albums?” It happens.

    That said, there’s no implicit “We’re right and they’re wrong” here. You might not like our colour correction policy, for example, or the characteristics of our equipment, and that’s OK. There’s no “blame” attached to differences of opinion or taste. And yes, we do get it wrong sometimes.

    But in a quality-focused organisation we can’t ask staff to compromise our own standards. And after all, their goal is the best possible outcome for your clients.

    Cheers, Ian

     

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    April 24th, 2008 in Products & Services by Ian Baugh


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    Food for thought… Photographers do a huge amount more now than they used to in the old days – and it’s questionable whether they get paid for it.

    They used to “send their work to the lab”, now they ARE the lab.

    Colour management and colour correction used to be the lab’s problem, now they’re the photographer’s.

    My thought for the day – you can’t afford cheap printing for two reasons:

    - YOU do all the work – that’s why it’s cheap.

    - BECAUSE you do all the work you can’t do other, more profitable stuff (or just go home earlier in the evenings).

    Truth to tell, many photographers would also get a better result if they didn’t touch their files, just left the work to the lab. Think of it, higher quality in less time for the small price of a higher lab bill.

    Don’t tell your competitors, but that’s the point of Queensberry’s Full Colour Service. To tweak the old Pantene ad, it won’t work for everyone but it does work.

     

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