Have you noticed the world’s plainest blog yet? Building good vibes and google juice with our clients and friends.

Cheers, Ian

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Queensberry Connects is about the photography, technology, business and relationship skills you need to run a successful wedding and portrait studio. Album marketing and album design are our primary focus but we'll cover anything it takes to succeed in this business. We hope our posts will sometimes amuse you, sometimes inspire you, but always offer something to think about. And we're all busy, so we try to keep it brief. Click here for some suggestions to get you started.

Some people had an unexpected take on what I said in my recent email about being “generous” with clients.

All I meant was that in an age where images are “free”, maybe you should ensure your clients get a lot of them – a lot more than an album-full! I also suggested that the better they bought the more generous you should be.

What I didn’t explain was that I’d detail everything in my pricelist so that my bonuses, if you want to call them that, would add value to my “better” and “best” “packages”.

Some people thought I was suggesting you look for ways you could SURPRISE your clients with your generosity.

That wasn’t my intention but it’s an excellent idea. Although being generous isn’t something you think about, is it? It’s just something you do, or are.

If you’re going to surprise people it needs to be real … not just over-delivering … not just trotting out the same thing for everyone, which they’ll soon learn to expect.

It needs to be a reflection of both you and them.

I’m writing this at the beach with four friends. If I wanted to impress them with a little surprise I wouldn’t buy them the same gift. I’d give them something that showed that I know them as individuals.

Every successful gift demonstrates your insight into the person you’re giving to. That’s why books and music are so hard if you don’t know the person, and why your surprise bonus needs to be individual.

Cheers, Ian

PS Having said all that the chocolate dipped Magnum Classics I just brought back from the shops went down OK.

PPS I don’t think I’d treat the high-res files as my generous surprise.

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In light of Ian’s newsletter a few days ago (well worth a read!), here’s a timely little story from one of our clients reinforcing what he was saying…

From Paul Maven

I did a wedding fair two weeks ago. One of the other photographers came over to have a little spy. “Oh, Queensberry” he uttered, looking down his nose at my samples. “Too expensive them, can’t sell them”.

Later, he came back and I asked him how things were going. He told me that he had two almost definite bookings. One on Lindisfarne Island and one on the 29th December.

“Actually”, I told him, “those two couples have just booked with me, because ‘nothing we have seen so far compares to the Queensberry books“.

I confirmed four bookings at that fair and all of them stated that the quality of the books as a major reason why.

No price on quality, I suppose.

Cheers, Nigel

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Taken a bird’s eye view of your competition lately? Here’s how photographers show up in Google Maps. Little red dots, all the same.

Auckland                                                                   Sydney

New York                                                                  London

Seth talked about the ubiquity of competition a few days ago, pointing out that competition is everywhere, we just forget to notice it. Let me add to that … or respond to it.

If your little red dot looks like every other little red dot, and it does, you can be sure there’s only one question the consumer will think to ask … How much?

Which I guess is why Ian reckons that in business there’s two options, differentiate or drop your prices.

We’ve all got to fight for our patch. The question is, What are you doing to win the competition for attention? So that more people search for your name instead of “photographer” … and get one red dot, not a skin disease.

You’re not safe from competition anywhere, not even in little Westport … in the remotest region of New Zealand … at the edge of the world.

Cheers, Nigel

(Thanks to Hooman for the Google maps idea)

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It’s that time of year when we take stock, make resolutions and ask questions … like how can we make this year a winner? Are there too many photographers? Why do we ask our competitors for advice? What can we learn from musicians?

And the big one: How much are our images worth? Sadly, that’s not just about how good they are or how much time we spend on them in post-production.

The newsletter is below. Let us know what you think by leaving a comment here or emailing Ian directly.

Cheers, Nigel

How much are your images worth?

We received this present from our design consultants, Alt Group. It marked the end of a pretty ordinary 2009 for many of us. A “lean year” indeed. But now it’s 2010, and that time of year when we take stock, make resolutions and ask questions:

How can we make this year a winner? Are there too many photographers? Why do we ask our competitors for advice? What can we learn from musicians? How much are our images worth?

We could also ask if the recession is over … but we’re sick of it so let’s not! (there’s a post coming though).

Actually the year started well. SWPP holds a trade show each January in London and this year a “very tired but happy” crew were talked hoarse on the Queensberry stand. (A thousand thanks to Jo and Rebecca.) Overall there was a much more positive, up-beat feeling than 2009, with some clients still concerned about bookings for 2010 but others already fully booked.

And there’s more optimism in this story, which suggests there’ll be more weddings in the UK this year than last. Underlying that is the interesting notion that there tend to be more weddings in recession years as people seek greater stability in times of uncertainty. Pity it’s over!

But for what it’s worth, all the above simply reflects the positive vibe Sonya’s account reps report.

Having said that not everyone is likely to prosper.

Recently David Ziser asked, are there too many wedding photographers these days? (Check out the series on DigitalProTalk, rolling out now.)

I’d say of course there are. We’ve been in this business for forty years. All that time we’ve been told there are too many photographers, and it’s always been true. Here are my most confident predictions for the next five years:

• The death rate will continue at an appalling 100% (actually I stole that one).

• Many of your backyard/weekend warrior competitors will have given up.

• They will have been replaced by a new lot.

• New cameras will make it easier for anyone to take a half-decent picture.

• Many people will make a good living using skills they share with most people on the planet (writing, cooking, music, photography).

So there is nothing new under the sun. The real question is, in a competitive universe what do you need to do to end up among the winners?

Google maps - "photographers" NYC

Most people respond to their competitors by copying them, and I’ve never understood why (it means you’re always just another little red dot).

“Copying” shows up two ways.

The first is just that – copying – everything from pricing and “packages” to choice of albums and the latest money shots and Photoshop tricks. The second is asking your competitors for advice. And isn’t that what we’re doing when we do as they say on the online forums?

What’s wrong with that? Well again, there are too many photographers. Many, maybe even most, of those around you today will either give up or struggle on making an inadequate living. Chances are good that what most people are doing is the wrong thing to do if you want a long and successful career.

In my opinion you need a better idea, not someone else’s idea.

Take Alt again. The leaning bottle presentation is Alt personified, a simple, witty idea beautifully executed. Zero branding yet it screams their name. And deservedly wins them international recognition.

In business there are two options, differentiate or drop your prices. If you copy, you’re going with option two … and an average income. Who needs that?

The US Wedding Report said encouragingly, “Couples spent 16% more on a wedding photographer in 2009 ($1,740) compared to 2008 ($1,500)”. Well the trend’s in the right direction but my immediate reaction was, Gee I hope our clients are doing better than that! And since it’s an average, doesn’t it mean a few photographers earned a lot more … and most somewhat less?

If you can’t think of five things that differentiate you, there’s probably only one. You’re cheaper. Respond to your competitors but don’t let them define you.

If you have a great idea your clients love, why spread it around? Not in your own neighbourhood anyway.

I reckon photographers could learn something from musicians.

We all know paying for your music these days is voluntary. Files can be downloaded and copied ad infinitum … which is why in 2008 Nine Inch Nails allowed their new album to be downloaded legally for free.

That same album was the best-selling MP3 album of 2008 at Amazon.com, and the band made a fortune selling limited edition sets with extras like Blu-ray discs and deluxe packaging.

For photographers and musicians digital changes everything because the marginal cost of digital objects (music files, image files) is Zero. Which is why the default price on the Internet is Free.

Like your local singer-songwriter we have to learn to give stuff away to make money.

The good news is that you don’t have the same problem as NIN because your photographs aren’t out there until you say so. Which hopefully is after you get paid.

If I was a photographer I’d want a reputation for being really good, really engaging, really understanding and really generous. Once I’ve been paid.

I’d offer my clients and show my work in something out of the ordinary and undeniably desirable: a Queensberry for example, to project and reinforce my high-end status (because I need to achieve a high average sale per client).

I wouldn’t post any (many) photos online until I’d been paid (musicians don’t have that luxury).

But once I had my money I’d be really generous. Files, slideshows, DVDs whatever. Those things that everybody wants but nobody wants to pay much for because their default price is Free. How generous I was would depend on how generous they were. Bought well? Stand back, here come the goodies!

I (might) make my Queensberry an optional extra. Selling one would make my day – but even without a sale it would have helped justify my prices.

Let’s face it, high prices mean less potential customers. But down in the scrum there’s more competition, more work and less money, unless you are one of the few who can play and enjoy the volume game.

We eat our own cooking here

We have similar competitive challenges. I could even try the line on you that it’s tougher than ever out there! According to Jo there were a “ridiculous number” of digital and coffee table book companies at SWPP (same old same old) and some new matted album products, some of them “really awful”.

You can see Jo has a clear idea of what we stand for, and hopefully you do too.

• We can’t help striving to be the best (we’re very serious about that).

• We’re OK with questions like this, off Twitter: “Anyone know where to go for a good wedding book, better than blurb and not as pricey as Queensberry?”

• We believe in timeless classics not three-month taste. Restrained not fabulicious. Clean design not faux traditional.

• We believe your photos are the stars, not us, and really, not your photos but the stories they tell.

• We’re comfortable that most people don’t have a Queensberry. If they did our albums would have less value. And that’s critical because something’s broken if our albums don’t, directly or indirectly, add to your bottom line.

Bottom line

Sadly, how much your images are worth does not depend on their quality or how much time you spend on them in post-production. Instead it depends on how you market and sell them. Follow the crowd (be a little red dot) and you’re a price taker not a price setter. Stand out from the crowd, be noteworthy, and you have a chance of doing better.

This year, as for the last forty, helping you to stand out is exactly what we’ll be striving to do.

We’d love to hear from you, whether you agree or disagree with what I’m saying. Please comment on the blog or leave me an email. And of course if you need any help with sales or marketing do contact your account manager.

Cheers, Ian

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Here’s why our New Year’s resolution is to get on Facebook.

Besides being a long time Queensberry client, Australian photographer Greg Mace is a friend and all-round good guy … and we’re not the only ones who think so.

To prove that all you have to do is click on Greg’s new Facebook page. Better yet, friend him and click “Just Fans”.

In June ‘09 6.1m Australians (out of 21m) visited Facebook. In fact three out of four Aussies visited a social networking site of some sort. Same here in New Zealand: almost a quarter of us have used Facebook.

Those are big numbers, and of course once people start hanging out online they have every reason to keep coming back.

Cheers, Ian

PS The downside of Facebook pages is that, like blogs, you have to work at them. Hey Nigel … here’s some more work for you – Ed.

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Every time I go out to buy something I start thinking about … Marketing. Sorry.

Anyway, a new camera is on the cards, a point-and-shoot (I’m not a photographer, OK!)

I know what I want in a camera, I’ve done my homework and I’ve whittled down the list to a couple or three that all fit my criteria.

They all offer me great image quality, enough control and they cost about the same.

I’m not a camera brand ‘fan-boy’ so I’d be happy with any of them.

How do I decide which one to buy? I don’t know.

But when I go out to buy, one of them will tip the scales in some way. Reputation, customer service or buying experience are common scale tippers for me. Probably nothing to do with the camera. And the first one that does, will get my dollar.

I’ll let you know how I get on.

Cheers, Nigel

PS Advice invited if you reckon you can keep me out of trouble

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You know that all important first impression?

Well for a lot of people, the first impression they’ll have of your business is your online Yellow Pages listing, and we spotted an interesting way some of our clients are making the most of theirs…

Yellow Pages gives you the option to add search terms to your listing, to help describe what products or services you offer.

What we noticed was that some of our clients were adding terms like ‘Queensberry’ or ‘Queensberry Albums’ to their listing.

It’s a simple idea but a powerful one too. Aligning yourself with a well known or reputable brand is a great way to build credibility, authenticity and trust, and promote your own brand image.

HTH

Cheers, Nigel

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We love seeing our clients coming up with innovative new marketing ideas.

Andy Donnan received his new Queensberry Starter Kit and tweeted about an idea he had to show his out-of-town clients… And we asked him if we could share.

Many of his clients won’t get the opportunity to see or touch his albums, so he wanted to give them an up close and personal album viewing experience, but which they could have from anywhere in the world.

I won’t say too much more except check out how Andy introduces his Queensberry album offerings here (click on the image to play).

Cheers, Nigel

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Our wedding photographer lives so far away that opportunities to meet in person are very few.

Over the weekend though, he was in town and arranged to catch up with us. It was our first official meeting. And it went well…

First, he called and asked if we’d like to meet. Now we feel important.

He told us funny stories about weddings he’s shot. Now we’re relaxed.

He asked us what we wanted. Now we know what we’ll be getting.

He told us where he’d like to shoot us. Now we know what to expect.

He told us how to look natural. Now we know what to do.

He showed us lots of slideshows. Now Kayla wants a slideshow.

He knew this was our first time. He knew we didn’t know what happens, what to do, or what to ask. So he told and showed us – and asked for guidance.

Now he’s got a happy couple, happy to spend their money with him, and even more happy with their choice of photographer.

Cheers, Nigel

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