Queensberry Connects


Nigel Hicks

I'm Nigel. A twenty-something year old with a new wife (my first) and a red Vespa. I'm into Marketing and that's mostly what I spend my time doing here at Queensberry. Blogging, Facebook, Twitter, Webinars, newsletters, interviews, PR and networking... I especially love the online stuff. Other than that, give me a ball, a movie, a book, or my iPod and I'll probably ignore you. One day I'll have two dogs (big ones) a couple of kids and own a coffee shop. Maybe. I'm pedantic, tallish, a middle child and some people think I'm metro-sexual. I'm pleased to meet you and I hope we can connect.

Nigel's Archive

A huge crowd turned up last week to the first of our two-part webinar series focused on the most critical issue facing professional photographers: how to survive and thrive in today’s demanding market.

But plenty more people missed it and asked us to post a recording online.

So here’s part one: How to sell albums (and why)

Or click here to watch it full screen on our vimeo channel.

Ian (Director and co-founder), Stephen Baugh (Managing Director) and Jo Newman (UK Account Manager) answer some important questions…

What can my competitors teach me? How should I choose my sample albums? How could I double my sales per wedding? How could I offer cheap coverages without selling them? How could my “best” offer be too successful? Are the most successful photographers the best photographers? What do you mean, there are only two ways to compete?

Click here to view the takeaway notes to this webinar.

This week we follow on with part two of the series: How much do you need to charge? Details and registration here.

Cheers, Nigel

 

People who like this post would also like:

  • Queensberry webinar: How much are your images worth?
  • The real thing
  • Protective coating on Duo prints
  • I’m dropping my prices … people aren’t spending as much … my bookings are down … I need to go to cheaper albums … I’ve started doing shoot-and-burn … I’m worried about my income.

    You’ve heard the talk. Are you struggling in the face of competition, recession and demanding clients? Or do you just want to hear someone else’s take on things?

    As well as our usual Photojunction webinars, we’re hosting two new ones on the most critical issue facing professional photographers: how to survive and thrive in today’s demanding market.

    Webinar 1: How to sell albums (and why)
    Thurs 19 August NZT.

    What can my competitors teach me? How should I choose my sample albums? How could I double my sales per wedding? How could I offer cheap coverages without selling them? How could my “best” offer be too successful? Are the most successful photographers the best photographers? What do you mean, there are only two ways to compete?

    Webinar 2: How much do you need to charge?
    Thurs 26 August NZT.

    I know how much I want to earn, but how much do I need to charge my clients to make it? How much is enough? What happens if my bookings go down, or I move to cheaper albums … or shoot-and-burn?

    Ian has created a spreadsheet to help you answer those questions – and more important, show the impact on your income if you change what you’re doing – or your bookings go up or down. This powerful tool will be available online so you can use it yourself.

    Don’t miss out. Book now.

    It’s our first time with this content so numbers will be limited. Ian will present, with comment and questions from QBY CEO Stephen Baugh and Jo Newman (UK Account Manager). You’re welcome to submit questions in advance, or ask them during the event. Notes and resources will be available to take away.

    Click here for webinar times and to reserve your place.

     

    People who like this post would also like:

  • How to sell albums – webinar online
  • Protective coating on Duo prints
  • How to navigate a cactus patch
  • Meet Chris MacKenzie. He’s new to the industry. He’s working hard to build his business. He’s doing it in the tough UK market. And, he’s just set up a promotion with an exclusive venue in his area. A real ‘corker’ to use his words.

    “The first day I was there, I met the Executive Vice President at Pebble Beach Golf Resort. The next day I met a billionaire. On my third visit, I met an Australian couple who’d just returned from a luxury six week tour of Europe. They were so taken by my sample albums that the chap started asking about using Queensberry to display his holiday snaps.”

    Now some might say he was just lucky, but three new prospects and a potential album sale from three visits isn’t bad going. And all for a little time spent networking.

    Networking isn’t an art. Or should I say, shouldn’t be an art. It’s about being genuine.

    Most of us do it every day without even knowing, but being a little more organised certainly does help.

    Let’s use Chris as an example…

    Big picture, his ultimate goal is to build his business and client list.

    He’s identified who he wants on that client list, figured out where they hang out, and gone and hung out there too. Simple.

    Not some awe-inspiring marketing strategy, just a thoughtful approach to networking.

    Networking is one of your most powerful marketing tools, especially in a largely relationship-driven industry like this.

    You don’t have to wait for people to walk through your door, or for your phone to ring. Put yourself about a little, get out there and start building relationships… You’ll be investing in the long term health of your business. Promise.

    Was Chris lucky? Yeah, maybe. But I think he’s creating his own luck.

    Cheers, Nigel

    PS Check out Chris’s blog and you might see a pattern forming.

     

    People who like this post would also like:

  • Three rules for success in sales
  • Interview with: Darcie Siiteri
  • Interview with: Jeff and Erin Youngren
  • A discussion about album upload times (specifically the length of them) last week reminded me of a good post Danny wrote on the Junction a while back, about internet connection speeds, pricing and plans. While we do everything we can at our end to optimise the FTP process, ultimately (album) upload speed is determined by your internet provider, so it pays to understand exactly what you’re getting for your money. Here’s Danny’s post – Nigel

    Warning: contains math and abbreviations

    From time to time I’m asked for advice about internet connection speeds and pricing plans, so here goes…

    Most internet packages are lame (especially in New Zealand: but our internet service providers (ISPs) learned their tricks from your ISPs, so we’re not alone).

    Most internet packages assume you’re a consumer … but you’re not a consumer, you’re a producer (so you need upload speed, not just download speed).

    Here’s what’s lame. Most ISPs show their speed (how quickly you can download and/or upload information) in kilobits (kb), not kilobytes (kB) (or megabits instead of megabytes) simply to make the numbers look bigger.

    To convert kilobytes to kilobits, you multiply by 8… 128 kilobits per second sounds better than 16 Kilobytes per second, doesn’t it?

    How to calculate typical upload times

    Suppose you need to upload a 5MB (megabyte) jpg to your lab.

    5MB = 5120KB

    5120KB (size of your file) / 16 KB per second (upload speed) = 320 seconds

    So 5 minutes 20 seconds is your absolute best case scenario. Unfortunately though, that’s theoretical (another example of loose standards). In my experience it’s realistic to expect 50% of maximum capacity, so I would double the time, which means:

    • 10 minutes to upload that 5MB jpg

    • 16 hours to upload a print order of 100 jpegs

    • 48 hours to upload a 1.5 gigabyte album order!

    That’s asking for trouble. Disconnections, hibernation, and flakey wireless connections all add to the time … and explain why we spent so much time building “resume” functions into Photojunction – so you don’t need to start again!

    I used 128 Kbps upload speed as my example because it’s the speed you’re promised when you buy the $39.95/month “most popular” plan from NZ’s most popular ISP.

    Something else to bear in mind: upload and download speeds are not the same: ISPs routinely cap upload speeds. 128Kbps uploading may be OK for (some) consumers, but it’s useless to a producer like you.

    I want to encourage you to evaluate your internet package and do your own sums. Consider how long things should take to upload, or download for that matter.

    Cheers, Danny

    PS: Here’s a site where you can test your own speeds (and do your own upload time calculations). Note, it gives the results honestly, in kilobytes, not kilobits!

    ~ Article originally published on The Junction

     

    People who like this post would also like:

  • New send order procedure
  • What we need when you order
  • Keep it simple – our design Service
  • Darlene Hildebrandt was running a very successful Edmonton (Canada) studio with her first husband when we first met in 2000.

    She’d come from nowhere to become one of our best clients in spectacular fashion – spectacular because it happened so quickly!

    Often we find new clients “convert” their business to Queensberry quite slowly. In many cases they have contracts with their customers to deliver a Brand X album, and feel obligated to do so.

    But having made the emotional commitment to move on, Darlene wasn’t prepared to be that passive.

    Every single one of her upcoming wedding clients upgraded to Queensberry and paid more money for it.

    In this brief interview Darlene explains HOW and WHY she did it, and how you can too.

    Darlene eventually became a Queensberry representative, and continued to be so for almost a decade. That has given her enormous experience of the challenges faced by studios, and makes this interview even more worth the listen.

    Click here to listen to our interview with Darlene.

    Cheers, Nigel.

     

    People who like this post would also like:

  • Interview with: Johannes van Kan
  • Interview with: Bruce Gabites
  • Interview: Jonas Peterson
  • How do you reference your album orders in Photojunction?

    If you want the reference on all the paperwork/emails (including Photojunction) regarding an album order to be your clients’ names (for example), that’s what you need to enter into the Your Reference box during the Album Setup stage.

    Whatever you input under Your Reference is what comes through to us, and is then assigned to your order.

    Being specific and having a formula is really important for both of us. Searching a gazillion orders for the right “Bride and Groom” or “Wedding Album” or “QBY 12×12″ is a bit hopeless. Having a specific formula (eg client names and the event date) is far, far better.

    HTH

    Cheers, Nigel

    PS Queensberry allocates its own unique ID to your order as well, and we love it if you use it, but many of our clients quote their own reference … which is great if it’s reasonably unique.

     

    People who like this post would also like:

  • Photojunction Remix 1.26b beta
  • New send order procedure
  • Lock, stock and one smokin’ album
  • Yesterday, I had one of the cheesiest sales line I’ve heard in quite a while tried on me…

    “Nigel, how will you feel tomorrow if you don’t buy it now.”

    I didn’t buy and I feel OK.

    But I did buy wedding photography recently. I’m not sure which one of Johannes’ categories I fit best, you’ll have to ask him.

    And Ian – who says that, as a man, I’m not interested in the detailed (girlie) stuff? I was. Maybe that makes me a ‘Control Freak’?

    Here’s my take on selling to a man… (including a metro-sexual one).

    1) Don’t try any cheesy sales lines on me… I’ll think you’re a douche. Have a conversation with me and don’t touch me too much (push, prod or force me into anything). Be a normal person and I’ll probably come to the decision you want on my own.

    2) For the past 12 months I’ve been planning this wedding, and I’m a little over it. Connect with me on a different level. Please. It’s not hard to figure out what I’m interested in and have a conversation with me about that.

    3) Ian said we have egos. So true. I want to feel an important part of the photos and album too. I might not even know I want to be, until I’m asked. So ask.

    4) Don’t trivialize or brush off the cost of this thing.

    5) Ask me what I like or love, don’t tell me.

    All that stuff helps when it comes to the sale time, but here’s the kicker I reckon… (for me anyway):

    6) Make me feel like you care about my bride as much as I do. Make her the most important thing in the world, make her laugh, make her cry (the good kind), make her trust you… And I’ll buy anything from you.

    Cheers, Nigel

     

    People who like this post would also like:

  • Good vs great wedding photos
  • How to sell to a man
  • Queensberry’s Facebook page
  • The Image College in association with Queensberry, is bringing Johannes van Kan to Australia for a brief visit in August/September to present one day seminars in Brisbane, Sydney and Melbourne.

    The heart and soul of the high end wedding album

    Winner of the 2010 WPPI Album of the Year, and multiple winner of the NZIPP Iris Awards Wedding Album of the Year, Johannes van Kan is one of an elite group of world class photographers creating profoundly beautiful albums for his wedding clients.

    In this event Johannes will take you on a journey beginning with:

    - Why he does what he does
    - The thought processes that drive his creativity
    - The concepts behind the design and selling of high end wedding albums
    - The practicalities of creating the most beautiful wedding albums in the world.

    Sponsored by Queensberry, these seminars will inspire you to refocus on the things that really matter. You will leave with renewed desire to create the best for your clients. This event will contribute to greater success in your business, whilst underlining the importance of balance in your life.

    Johannes is one of the most inspiring educators in photography today.

    Early bird special – don’t miss out!

    Details:

    Brisbane – Monday 30th August 2010
    Sydney – Wednesday 1st September 2010
    Melbourne – Thursday 2nd September 2010

    Early bird special price of $229 ($279 if booked after 16 July 2010)

    For more information and to book click here.

     

    People who like this post would also like:

  • Johannes van Kan
  • Interview: Jonas Peterson
  • Destination: Mexico
  • Each version of Photojunction takes us further towards a seamless workflow to design, export and upload your album orders to Queensberry – right first time and hassle-free.

    And it works amazingly.

    What we’re still noticing however, is a small number of people using LabFTP to send, or re-send, their layouts to us.

    This is now built into Photojunction (including the ability to re-send “part-uploads” for whatever reason), so there’s no longer any need to use LabFTP. Photojunction does it all.

    You can still see your upload progress, and pause and restart uploads just as in LabFTP. And the advantage over LabFTP is that the process is better managed and automated – so there’s minimal opportunity for anything to go wrong, and you’ll get your album faster.

    Cheers, Nigel

    PS Please note: LabFTP is still our recommended print ordering tool for Lab Direct clients.

     

    People who like this post would also like:

  • QBY’s hassle free printing workflow 2
  • FTP: surprisingly simple
  • LabFTP 3
  • Imagine taking this to a wedding.

    Here’s a clever advertising campaign by Samsung promoting the NX11…

    Get noticed.

    Cheers, Nigel

     

    People who like this post would also like:

  • Reinventing the wheel
  • The great m&m debate
  • Learning from Tupperware