Queensberry Connects


Nigel Hicks

I'm Nigel. A twenty-something year old with a new wife (my first) and a red Vespa. I'm into Marketing and that's mostly what I spend my time doing here at Queensberry. Blogging, Facebook, Twitter, Webinars, newsletters, interviews, PR and networking... I especially love the online stuff. Other than that, give me a ball, a movie, a book, or my iPod and I'll probably ignore you. One day I'll have two dogs (big ones) a couple of kids and own a coffee shop. Maybe. I'm pedantic, tallish, a middle child and some people think I'm metro-sexual. I'm pleased to meet you and I hope we can connect.

Nigel's Archive

I’m going to drop two shoes in this post.

First shoe: Some time ago Johannes wrote a post he called Crikey (“that’s a lot of money for an album”). It made me feel a little fidgety. I thought, we care too much about the quality of our products and services to compromise them, and maybe that’s a problem.

Clients often say they love what we do, but can we do it cheaper?

Sometimes we try. We go about looking at how we could adapt a product, system or idea … but we don’t do cheap well. We’re as proud of our work as you are of yours, and compromising feels like we’re shooting for the moon with an airplane, not a rocket.

Let’s face it, that makes us an unviable option for some people.

But here’s the second shoe: It’s not how much an album costs, it’s how much it’s worth.

Yes, ordinary albums cost. But the right albums add value to your images (the wrong albums cheapen them).

Great presentation is money in the bank.

From a business point of view, the question is, what value could your albums add, and are you realising it?

Your albums are a key part of what makes you, and your clients, stand out from the crowd. Or not.

As Johannes also said, “We pay for what we get, and we charge for what we give.” It frees the mind to think of your albums as profit centres, not costs.

Don’t offer the same album to a $2k client as a $20k client. It’s a wasted opportunity and they won’t want it. Ask, what’s the outcome I’m after? An album that’s worth $1k, $4k or $10k?

 

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  • How do you deal with changes your clients want to make to their album design?

    It’s a question that came up recently with a photographer who was considering changing his strategy.

    He was saying that there’s a fine balance between creating a beautiful album design, and not letting the clients destroy it, and delivering something the couple feel connected too.

    So what are your options? Here are a few. None of them are right or wrong. Like your pricing, style, branding etc you’ve got to figure out what works best for you, and your clients.

    1. Pre-design and allow a limited number of free edits: Once an album design is completed your clients can make a pre-stipulated number of changes to it. After that you charge them. This method is a great way to keep a lid on the time spent designing an album. You are the professional after all.

    2. Pre-design and don’t limit the number of edits: Great if you want your clients to feel that they have real freedom to influence the final outcome, should they want to. You’ll probably have a mix of clients who want a lot of input, and others who don’t. Just be prepared to spend extra time with those who do.

    3. Design the album together with the couple: Another popular strategy is having the couple come into your studio, sit down with you, and develop the design together. Most photographers will still have a pre-design prepared as a starting point to stimulate discussion, then continue editing/designing in front of the clients (Photojunction is great for this). You may take a bit longer on the design, but you’ll know, when they walk out the door, that the design is fairly well done and you’ve got a happy couple.

    Outsource: If you outsource the design work, your designer will probably work using the first model (allow a certain number of edits for free, then charge). That way they can approximate how long an album design will take, and put a few boundaries around how far they’re willing to go. They do have other clients’ deadlines to work to also.

    If your designer works this way you’re probably going to want to do the same. Otherwise if you get a indecisive client you could be up for a big editing bill by the end!

    What strategy/ies have you found most effective in managing client album edits, and why? Leave a comment below, we’d love to hear from you.

    Cheers, Nigel

     

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  • It’s been a busy year for Queensberry. We’ve made some minor changes to our classic albums, but the big news has been the launch of Musée and the Queensberry Press.

    We’re big believers in the principle of “Good Better Best” as a way to tempt your clients’ wallets and aspirations, and these new ranges reflect that.

    Beautiful as they are, we understand that our albums are a luxury for most people. The Queensberry Press isn’t about albums, however, but books. Books have their own strengths — they can hold more images, they’re as comfortable with text as with pictures — but part of their appeal is simply that they are more accessible and affordable.

    At the other end of the spectrum we created Musée “with an attitude of no compromise”, for people who want only the best: beautiful photography, discerning design and the best materials in a product that requires the highest level of artisanship to produce.

    New Price List

    If you’re a current Queensberry client our new price list can be accessed online at anytime by logging in to https://secure.queensberry.com/. You’ll see we’ve reformatted it so it’s easier to read, especially on-screen.

    Musée and Queensberry Press prices will continue unchanged in 2011, but we have adjusted our album prices slightly with effect from 1 February 2011. Printing prices will remain unchanged.

    Here are a few specific changes to note:

    - For the first time you can now order duplicate albums (exact copies) at 10% discount.

    - The cost of archiving files to DVD has been significantly reduced.

    - We’ve changed the way we charge for Full Colour Service. On your invoice you’ll now find the actual printing on a separate line from colour correction. Printing is the same price as for print-ready of course, but the extra cost of colour correction will now appear as a seperate line (it’s the same charge per page regardless of the album format or number of images). The overall price remains almost exactly the same.

    - You can now order DVD cases with plain interiors, a frequent request.

    Discontinued Products

    Click here for a full list of discontinued products and their availability.

    As always, we’ll do our best to supply these materials for another two years. If that’s not possible, and you have a sample album that’s less than two years old in a material we can no longer supply, we’ll update it for you with a material from our current range on request.

    Photojunction

    A new final version of Photojunction (1.46) has just been released and includes new resources and ICC colour profile updates for both our albums and the Queensberry Press.

    We’ve also been busy building a new classroom of short, up-to-date classroom movies which are available to view both on our Vimeo channel and Classroom Movie Page.

    Be sure to keep an eye on Queensberry Connects and The Junction for up-to-date news, views and how-to’s.

    Thanks again for your continuing support.

    Nigel

     

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  • Forums are about community… Sharing ideas, asking questions, providing feedback.

    We’ve just integrated our forums with our Queensberry and Photojunction Facebook pages to harness the power of one of the largest online communities in the world.

    On both pages, if you want to ask a question go to the ‘Discussions’ tab (highlighted in the graphic).

    If you want to offer feedback (or give someone else’s idea a boost) go to the ‘Feedback’ tab.

    As well as these we’re starting work on building a more user-friendly knowledge base.

    Look forward to hanging out with you more on Facebook :)

    Cheers, Nigel

    PS And of course email still works!

     

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  • From v1.46 onwards, Photojunction will automatically install Queensberry’s colour profiles for both our silver halide Lab and our digital-offset press books.

    To use them you just need to add them to your soft-proofing set-up (in Photoshop, it’s at View / Proof Setup – and if you’re unclear about it, the process is described in our knowledge base):

    However, this new system wasn’t available before Photojunction version 1.46.

    That means, if you’ve designed and exported a Press Book using v1.45 recently, but not sent it yet, we suggest you re-export the album using v1.46 before hitting the send button.

    Don’t stress too much about this. We’ll be double checking incoming press book orders for a while looking for problems.

    If you have any questions, please email us.

    Cheers, Nigel

     

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  • We’ve just removed the password protection from the knowledge base on our Partner website, making most of it accessible to anyone.

    Most of it’s just detailed product and service information that our clients might want to check out from time to time – so it’s not like Wikileaks would be interested! – but some of it’s a bit sensitive, which is why it’s been restricted.

    Some of you’ve been saying it’s frustrating having to log in, however, which is why we’ve put most of the content out in the open.

    The only exception is the Marketing and Business section which is still locked down. That’s where all the sensitive stuff is now kept, but you can still access it by logging in the usual way.

    Cheers, Nigel

    PS While we’re at it we also simplified our support home page and the knowledge base index to make them easier to use. We hope you agree. Tell us what you think!

     

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  • [Edited 6 December.]

    UK clients are doubtless aware that VAT rates are increasing from 17.5% to 20% effective from 4 January 2011.

    We had understood that it would be necessary for us to charge additional VAT on orders placed but not dispatched before the change date, even if they have been pre-paid, but after reviewing HMRC’s anti-forestalling guidance notes this turns out to be incorrect.

    We’re pleased to advise that all orders placed, confirmed and paid for before close-down will incur VAT at the old rate of 17.5%.

    If you have any questions about your orders or how we’re handling this change please contact your Account Manager.

    All the best from everyone at Queensberry.

     

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  • Queensberry and Photojunction’s phone systems will be offline for several hours tomorrow, Friday (November 26) from 4pm New Zealand time as we upgrade and relocate our main phone server.

    Click here to check what time that makes it in your part of the world.

    During this time all phone functions, including incoming and outgoing calls, and voice mail, will be unavailable.

    If you do need to contact us during this time, please email us at info@queensberry.com and our customer service team will be in touch.

    We apologise in advance for any disruption this may cause, we’ll be back on line as quickly as we can.

    Thanks for your patience.

     

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  • If you’ve been wrestling with Photojunciton’s Problem Reporter or you’ve been having some alignment issues, pop over the Photojunction blog and check out this post (including a video).

    The Problem Reporter and alignment

    Because it’s a hot topic, we chopped 15 minutes or so out of our recent Problem Reporter webinar where Danny and Ian talk specifically about alignment and spacing.

    Cheers, Nigel

     

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    Thanks Jeff!

    Cheers, Nigel

     

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