Queensberry Connects


Ian Baugh

Ian graduated with an arts degree too long ago to remember (OK, the early '70s), then worked in secondary teaching and small boat design and construction, including a foreign aid project in the Solomon Is. He developed Queensberry with his wife, Heather, who founded the company in the early '70s. Ian is a Director is of Queensberry and Photojunction and focuses on marketing and strategic planning. His wealth of industry knowledge is the result of over 25 years talking with Queensberry's clients.

http://www.queensberry.com/

Ian's Archive

It’s not all about “strategy”.

When young @stephenbaugh was working at Fuji Xerox a very successful colleague had this advice for him:

There are three rules if you want to succeed in sales:
1. Get yourself in plenty of debt – it motivates you to go out the door in the morning ;)

2. Don’t let anybody see the fear in your eyes. If you’re so scared of losing this piece of business, people will wonder why … are you unsuccessful?

3. Build a relationship with the prospect. Is there a personality fit? Nothing else matters until you do, and a bad relationship doesn’t work for you or the prospect.

Check out the full story on our album-based marketing webinar.

Cheers, Ian

 

People who like this post would also like:

  • Create your own luck
  • Whose story is it?
  • A bird in the hand
  • Interesting question from Sergey on my Opportunities post.

    What do you do if people want this cool album that they’ve never seen before – but they want to postpone the purchase, maybe until their first anniversary.

    Here’s what we think.

    As they say, a bird in the hand is worth two in the bush. I’d look for a way to sweeten the deal and get a commitment now.

    OK, we hate the D word, but maybe a discount would do the trick. Or arrange monthly payments via credit card, preferably with a deposit to cover your costs. Anyway, try hard for a commitment now, and get the album out there working for you. In twelve months your chances of a sale will be much less.

    But here’s our main point. Cherry picking like this is a problem if you sell “a la carte” instead of using packages.

    It’s a fair assumption that most people have no idea what professional photographers like you do, and what they do “know” is largely defined by price shoppers, your budget competition and stuff they read on The Knot etc. Packages enable you to show them – wow them – and define what you’d like them to buy, and the price.

    They also enable you to be generous if they commit ahead of time to what you want them to buy.

    Sergey had another comment. After seeing Queensberry type products many people won’t settle for ordinary. Packages (Good, Better, Best) are a strategy for handling that too.

    We have a webinar coming up tomorrow on these very topics. Click here for more details, and to register. See you there?

    Cheers
    Ian

    PS Yes, we know every studio is different, so maybe packages aren’t for you. Worth thinking about though. We also agree packages need to be flexible.

    PPS You could also check out our Knowledge Base for more on album-based marketing (you’ll need to log in).

     

    People who like this post would also like:

  • The difference between wow and blah
  • They don’t have the money
  • Feedback 2: Our competition
  • Nigel’s post about Chris MacKenzie creating his own luck reminded me the world is full of opportunities. The problem is to recognise them and take action.

    I was at a seminar in the States 2-3 years ago, a roomful of high net worth business people plus me.

    We got to talking about Queensberry, and wedding albums in general.

    Not one of them had ever seen a Queensberry or anything like it.

    One guy had recently married at an exclusive Carribean resort … spent a gazillion bucks on the event … and “ticked the box” for a shoot-and-burn DVD from the resort’s tame photographer.

    I had to go and get an album from my hotel room to show them what I was talking about. They loved it. A roomful of opportunities for the taking.

    Cheers, Ian

    PS According to dailyfinance.com, global wealth rose by 11.5% in 2009 and the number of millionaire households (in USD) by 14%. Millionaires are thickest on the ground in Singapore (11.4% of households) and Hong Kong (8.8%), but the USA has the most (4.7m). FYI.
    Go get ‘em. But please don’t assume they’ll only spring for shoot ‘n’ Burn ;)

     

    People who like this post would also like:

  • Jerry Tomko 2: If you ever want to make more money
  • Queensberry webinar: How much are your images worth?
  • First time for everything
  • Listen to people talk and you’d think only two people are involved in buying an album—the bride and her mother.

    But what happens if the person making the decisions is the guy? How do you sell to him?

    Well it’s been a while since I got married but I’m a guy … let me think:

    If the first time you think about me is when you finally realise that I’m blocking your sale, too late! You needed to start paying attention a lot earlier.

    But let’s start at that point anyway, and work backwards…

    1. If you ignore me while doing that sales job on my girl I’m probably not going to be happy. There’s been a lot of ignoring me going on recently by everyone from wedding planners and florists to priests and parents. I know it’s her day, and I love her … but I’ve got an ego, and now you want me to spend … how much?

    2. If I was as interested in girly stuff as she is, the dress and the flowers, the pretty details and the fairy tale, chances are I’d be going out with a guy. Don’t make the album just a souvenir of all that stuff, like one of those frilly bedrooms that makes a real man feel an intruder.

    3. How can the album appeal to me? Emotion’s great if it’s authentic. I don’t like fakery, that’s all. Our friends’ pictures on Facebook and Flickr capture the emotion and connection and fun. Put them all together and I’d get the story of the day … sort of. I don’t want to lose that, I want you to distill it into a real story … beautifully told … to last. Something that shows both of us, both our families, tells both our stories, and captures the significance of the day. Without me feeling like a stage prop in someone else’s dream.

    4. Your sample albums need to meet the same test, or you lost me when we first called. If I can get an emotional tug from someone else’s photos there’s a good chance I’ll love my own.

    5. And finally, I’m not a “man”, I’m me. She’s not a bride, she’s my bride. I hope you got to know us both before the wedding, because your real magic is to treat us as individuals. Not to mention that it’s easier for us to buy from someone we know.

    Cheers, Ian ;)

     

    People who like this post would also like:

  • Album design – a simple tip
  • Whose story is it?
  • How to win an album award
  • My recent email suggested that if you can’t name five things that differentiate you there is probably only one – price! Not a good look.

    Among the responses was this one:

    I’m so sick of working harder and not smarter with the middle to lower end. I want to start all over again and aim at the high end of the market with the best products and service. I have never done an album before. I made the decision to specialise in babies, children and family portraiture. I can visualise beautiful portrait albums sitting on my coffee table in the studio, but I don’t know where to start.

    Albums are not the place to start.
    The place to start is with some deep thinking about where you are now, where you want to be and most important, the little steps that get you closer every day.

    Changing your business model is never easy, but I believe that anything you’re doing now that’s taking you in the wrong direction (eg “working harder and not smarter with the middle to lower end”) is a real problem.

    If you could afford it, having too little work could be better than have too much of the wrong work.

    At least that way you’d have time and energy to work on change. Too much of the wrong work wears you out, takes up your time and stops you making change.

    And prospects coming to see you (especially those who know of you from previous customers) come wanting the old you, not the new you.

    Of course the wrong work is probably what’s paying the bills! But you have to work out what to do about that.

    Most small businesses face this challenge. Many don’t solve it. One solution might be to find a new revenue stream … a day job. Heather and I started like that.

    Getting back to albums…

    As my email suggests, provided you and we are a good fit, Queensberry will be one of those differentiating “steps along the way”.

    But first you need to work out what your business will look like when it’s done, and how to get there.

    Cheers, Ian

     

    People who like this post would also like:

  • Sad for them
  • The story so far…
  • High-Res Export with PJ Retro and CS3
  • Cheers to everyone who’s participating in My Album’s Hot.

    Have you seen them showing up on our consumer blog and Facebook page?

    We’re seeing a nice little boost in readership, so thanks and please tell your friends.
    It’s early days yet ;)

    Cheers, Ian

     

    People who like this post would also like:

  • Show offs
  • Queensberry’s Facebook page
  • Your album’s hot
  • Nigel and I heard about My Portland Photographer through our friend Randy Kepple. What a great idea, well executed: “A collaborative blog by Portland’s finest wedding photographers”.

    On the home page a charming image and post by Craig Mitchelldyer caught my eye.

    I followed a couple of links back to see if photographers were linking back to the blog from their own websites, but apparently no. I wonder why. You’d win some and lose some, but if you built the google juice together, wouldn’t you win more than you lose?

    Don’t know, just wondering. Love it anyway.

    Cheers, Ian

     

    People who like this post would also like:

  • Show offs
  • Worth a mention
  • Email back up and running
  • “The brides love seeing themselves”: In our final installment Jerry explains how blogging generates bookings and sales, the benefits from clients look forward to seeing themselves online – and the serendipity by which he ended up shooting his first wedding in India.

    Click here for the audio (8:21 mins).

    Thanks for listening and sorry once again for the audio quality.

    Cheers, Ian

     

    People who like this post would also like:

  • Commercialising something you love: Jerry Tomko interview
  • Jerry Tomko 2: If you ever want to make more money
  • Fashions, fads and a 40-year career
  • More wisdom from the over-30s… ;)

    In this segment Jerry Tomko tells Heather and me why he won’t take a wedding booking without an album, why the lady in his bagel shop doesn’t like digital and what’s wrong with shoot-and-burn.

    And Heather talks about the only question many photographers know to ask about albums … and what’s wrong with the question.

    Click here to listen (9:52 mins).

    More soon.

    Cheers, Ian

    PS Apologies again for the audio quality.

     

    People who like this post would also like:

  • Commercialising something you love: Jerry Tomko interview
  • Jerry Tomko 3: My first wedding with crowd control
  • Interview: Simon Whitten (UK)
  • There was a time when the saying was, “Never trust anyone over 30!”

    But hey, check out my picture – that was then and this is now.

    Seriously folks, we were talking to Jerry Tomko at WPPI, and I thought … this man has so much sensible stuff to share. So Heather and I took him up to the suite, sat him down with wine and nibbles and interviewed him around a single mic.

    Jerry is now a valued client, but he used to work as a rep for Art Leather. Here he talks about teaching people how to sell, why to sell albums (and frames), pre-designing an album in the days before digital, and more.

    Don’t miss the reason Jerry’s parents have a 20×24 sitting behind their dresser 30 years after it was taken.

    Click here to listen (8:05 mins). More tomorrow.

    Cheers, Ian

    PS Apologies in advance for the audio quality.

     

    People who like this post would also like:

  • Jerry Tomko 2: If you ever want to make more money
  • Jerry Tomko 3: My first wedding with crowd control
  • The big picture