Comments on: No surprise http://www.queensberry.com/connects/2008/09/no-surprise/ Welcome to Queensberry's blog for professional photographers. We invite your comments. Fri, 10 Feb 2012 20:50:00 +0000 hourly 1 http://wordpress.org/?v= By: Darlene Hildebrandt http://www.queensberry.com/connects/2008/09/no-surprise/comment-page-1/#comment-28 Darlene Hildebrandt Wed, 12 Nov 2008 19:16:00 +0000 http://www.queensberry.com/connects/connects/?p=49#comment-28 So Ed - offer them a payment plan to pay for it over 12 or 24 months, but get the order earlier. I used to do this all the time with clients that upgraded their album and were tapped out after the wedding. Take 12 post dated checks or charge their visa monthly until it's paid for. So Ed – offer them a payment plan to pay for it over 12 or 24 months, but get the order earlier. I used to do this all the time with clients that upgraded their album and were tapped out after the wedding. Take 12 post dated checks or charge their visa monthly until it’s paid for.

]]> By: Darlene Hildebrandt http://www.queensberry.com/connects/2008/09/no-surprise/comment-page-1/#comment-3715 Darlene Hildebrandt Wed, 12 Nov 2008 19:16:00 +0000 http://www.queensberry.com/connects/connects/?p=49#comment-3715 So Ed - offer them a payment plan to pay for it over 12 or 24 months, but get the order earlier. I used to do this all the time with clients that upgraded their album and were tapped out after the wedding. Take 12 post dated checks or charge their visa monthly until it's paid for. So Ed – offer them a payment plan to pay for it over 12 or 24 months, but get the order earlier. I used to do this all the time with clients that upgraded their album and were tapped out after the wedding. Take 12 post dated checks or charge their visa monthly until it’s paid for.

]]> By: The PJ Support Team http://www.queensberry.com/connects/2008/09/no-surprise/comment-page-1/#comment-20 The PJ Support Team Sun, 14 Sep 2008 23:28:00 +0000 http://www.queensberry.com/connects/connects/?p=49#comment-20 Interesting perspective on why people don't order early, Ed! Food for thought, thanks.<br/><br/>Cheers, Ian Interesting perspective on why people don’t order early, Ed! Food for thought, thanks.

Cheers, Ian

]]> By: The PJ Support Team http://www.queensberry.com/connects/2008/09/no-surprise/comment-page-1/#comment-3714 The PJ Support Team Sun, 14 Sep 2008 23:28:00 +0000 http://www.queensberry.com/connects/connects/?p=49#comment-3714 Interesting perspective on why people don't order early, Ed! Food for thought, thanks.Cheers, Ian Interesting perspective on why people don’t order early, Ed! Food for thought, thanks.Cheers, Ian

]]> By: Ed http://www.queensberry.com/connects/2008/09/no-surprise/comment-page-1/#comment-19 Ed Sun, 14 Sep 2008 14:06:00 +0000 http://www.queensberry.com/connects/connects/?p=49#comment-19 Me too have sometimes the experience that a couple ordered their album 2 years after their marriage. Strange as if this may sound, but this is because of my upselling tactics. At first they had reserved a smaller amount of money for their album, but after seeing their images on their website and some e-mailing. They wanted a bigger and more pictures in their album. Sometimes doubled or tripled their original budget. There is no sense in pushing them if they simply don't have the money on that moment in time, because all the expenses they have already made. They have to save it first. I don't want to push them either and let them make promises and find out later that they could pay the order on time, resulting in legal mumble jumble and angry clients. <br/>I totally agree with the fact not giving them any prints or digital files either. For me this is simple common sense.<br/>The idea to show them an album and not the separate images could be very effective too. I think I will try this out next year. Me too have sometimes the experience that a couple ordered their album 2 years after their marriage. Strange as if this may sound, but this is because of my upselling tactics. At first they had reserved a smaller amount of money for their album, but after seeing their images on their website and some e-mailing. They wanted a bigger and more pictures in their album. Sometimes doubled or tripled their original budget. There is no sense in pushing them if they simply don’t have the money on that moment in time, because all the expenses they have already made. They have to save it first. I don’t want to push them either and let them make promises and find out later that they could pay the order on time, resulting in legal mumble jumble and angry clients.
I totally agree with the fact not giving them any prints or digital files either. For me this is simple common sense.
The idea to show them an album and not the separate images could be very effective too. I think I will try this out next year.

]]> By: Ed http://www.queensberry.com/connects/2008/09/no-surprise/comment-page-1/#comment-3713 Ed Sun, 14 Sep 2008 14:06:00 +0000 http://www.queensberry.com/connects/connects/?p=49#comment-3713 Me too have sometimes the experience that a couple ordered their album 2 years after their marriage. Strange as if this may sound, but this is because of my upselling tactics. At first they had reserved a smaller amount of money for their album, but after seeing their images on their website and some e-mailing. They wanted a bigger and more pictures in their album. Sometimes doubled or tripled their original budget. There is no sense in pushing them if they simply don't have the money on that moment in time, because all the expenses they have already made. They have to save it first. I don't want to push them either and let them make promises and find out later that they could pay the order on time, resulting in legal mumble jumble and angry clients. I totally agree with the fact not giving them any prints or digital files either. For me this is simple common sense.The idea to show them an album and not the separate images could be very effective too. I think I will try this out next year. Me too have sometimes the experience that a couple ordered their album 2 years after their marriage. Strange as if this may sound, but this is because of my upselling tactics. At first they had reserved a smaller amount of money for their album, but after seeing their images on their website and some e-mailing. They wanted a bigger and more pictures in their album. Sometimes doubled or tripled their original budget. There is no sense in pushing them if they simply don’t have the money on that moment in time, because all the expenses they have already made. They have to save it first. I don’t want to push them either and let them make promises and find out later that they could pay the order on time, resulting in legal mumble jumble and angry clients. I totally agree with the fact not giving them any prints or digital files either. For me this is simple common sense.The idea to show them an album and not the separate images could be very effective too. I think I will try this out next year.

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