Queensberry Connects



Every Saturday we wake up to a new wedding … well I wish it was every Saturday.

Every time I know that I must do my best.

That is what my clients expect and what I would expect also.

How do you make each day your best?

I started writing this thinking that there was an answer. There is, but it is personal to each photographer.

Having great assistants makes the best more achievable.

Do your homework, have a safety net, have the skills to stay out of danger, underpromise and always overdeliver.

Be stimulated by your work and by your clients.

Have fun.

There was a time when I would have told people the real answer was, ‘Drink more coffee and eat more chocolate.’ It worked for me. In truth it was a front for the excitement of shooting a wedding, ‘being in the zone’.

An undeniable truth is, ‘Look after yourself’ in body and mind.

Some days it’s harder to turn it on than others, but as professionals that is what is expected … your absolute best, and nothing less.

Cheers
Johannes

 

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    There are many types of photographers out there … some have a procedure and others fly by the seat of their pants. Neither of them admits to it.

    Who you gonna call?

    For a prospective bride the outlook isn’t good. Does she choose “Same old…” or “There are good days and there are bad days…”?

    Whoa! the bride wants results and wants them to be unique!

    This is where the trust comes into it … Trust means so many things but in the end it is about getting results.

    Cheers, Johannes

     

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    When young @stephenbaugh was working at Fuji Xerox a very successful colleague had this advice for him:

    There are three rules if you want to succeed in sales:
    1. Get yourself in plenty of debt – it motivates you to go out the door in the morning ;)

    2. Don’t let anybody see the fear in your eyes. If you’re so scared of losing this piece of business, people will wonder why … are you unsuccessful?

    3. Build a relationship with the prospect. Is there a personality fit? Nothing else matters until you do, and a bad relationship doesn’t work for you or the prospect.

    Check out the full story on our album-based marketing webinar.

    Cheers, Ian

     

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  • A huge crowd turned up last week to the first of our two-part webinar series focused on the most critical issue facing professional photographers: how to survive and thrive in today’s demanding market.

    But plenty more people missed it and asked us to post a recording online.

    So here’s part one: How to sell albums (and why)

    Or click here to watch it full screen on our vimeo channel.

    Ian (Director and co-founder), Stephen Baugh (Managing Director) and Jo Newman (UK Account Manager) answer some important questions…

    What can my competitors teach me? How should I choose my sample albums? How could I double my sales per wedding? How could I offer cheap coverages without selling them? How could my “best” offer be too successful? Are the most successful photographers the best photographers? What do you mean, there are only two ways to compete?

    Click here to view the takeaway notes to this webinar.

    This week we follow on with part two of the series: How much do you need to charge? Details and registration here.

    Cheers, Nigel

     

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  • Interesting question from Sergey on my Opportunities post.

    What do you do if people want this cool album that they’ve never seen before – but they want to postpone the purchase, maybe until their first anniversary.

    Here’s what we think.

    As they say, a bird in the hand is worth two in the bush. I’d look for a way to sweeten the deal and get a commitment now.

    OK, we hate the D word, but maybe a discount would do the trick. Or arrange monthly payments via credit card, preferably with a deposit to cover your costs. Anyway, try hard for a commitment now, and get the album out there working for you. In twelve months your chances of a sale will be much less.

    But here’s our main point. Cherry picking like this is a problem if you sell “a la carte” instead of using packages.

    It’s a fair assumption that most people have no idea what professional photographers like you do, and what they do “know” is largely defined by price shoppers, your budget competition and stuff they read on The Knot etc. Packages enable you to show them – wow them – and define what you’d like them to buy, and the price.

    They also enable you to be generous if they commit ahead of time to what you want them to buy.

    Sergey had another comment. After seeing Queensberry type products many people won’t settle for ordinary. Packages (Good, Better, Best) are a strategy for handling that too.

    We have a webinar coming up tomorrow on these very topics. Click here for more details, and to register. See you there?

    Cheers
    Ian

    PS Yes, we know every studio is different, so maybe packages aren’t for you. Worth thinking about though. We also agree packages need to be flexible.

    PPS You could also check out our Knowledge Base for more on album-based marketing (you’ll need to log in).

     

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  • I’m dropping my prices … people aren’t spending as much … my bookings are down … I need to go to cheaper albums … I’ve started doing shoot-and-burn … I’m worried about my income.

    You’ve heard the talk. Are you struggling in the face of competition, recession and demanding clients? Or do you just want to hear someone else’s take on things?

    As well as our usual Photojunction webinars, we’re hosting two new ones on the most critical issue facing professional photographers: how to survive and thrive in today’s demanding market.

    Webinar 1: How to sell albums (and why)
    Thurs 19 August NZT.

    What can my competitors teach me? How should I choose my sample albums? How could I double my sales per wedding? How could I offer cheap coverages without selling them? How could my “best” offer be too successful? Are the most successful photographers the best photographers? What do you mean, there are only two ways to compete?

    Webinar 2: How much do you need to charge?
    Thurs 26 August NZT.

    I know how much I want to earn, but how much do I need to charge my clients to make it? How much is enough? What happens if my bookings go down, or I move to cheaper albums … or shoot-and-burn?

    Ian has created a spreadsheet to help you answer those questions – and more important, show the impact on your income if you change what you’re doing – or your bookings go up or down. This powerful tool will be available online so you can use it yourself.

    Don’t miss out. Book now.

    It’s our first time with this content so numbers will be limited. Ian will present, with comment and questions from QBY CEO Stephen Baugh and Jo Newman (UK Account Manager). You’re welcome to submit questions in advance, or ask them during the event. Notes and resources will be available to take away.

    Click here for webinar times and to reserve your place.

     

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  • Nigel’s post about Chris MacKenzie creating his own luck reminded me the world is full of opportunities. The problem is to recognise them and take action.

    I was at a seminar in the States 2-3 years ago, a roomful of high net worth business people plus me.

    We got to talking about Queensberry, and wedding albums in general.

    Not one of them had ever seen a Queensberry or anything like it.

    One guy had recently married at an exclusive Carribean resort … spent a gazillion bucks on the event … and “ticked the box” for a shoot-and-burn DVD from the resort’s tame photographer.

    I had to go and get an album from my hotel room to show them what I was talking about. They loved it. A roomful of opportunities for the taking.

    Cheers, Ian

    PS According to dailyfinance.com, global wealth rose by 11.5% in 2009 and the number of millionaire households (in USD) by 14%. Millionaires are thickest on the ground in Singapore (11.4% of households) and Hong Kong (8.8%), but the USA has the most (4.7m). FYI.
    Go get ‘em. But please don’t assume they’ll only spring for shoot ‘n’ Burn ;)

     

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  • When a bride comes to you and says, “Can you make me look slimmer on my wedding day?” we say “Yes”.

    We say “Yes… but we need to work on this together.”

    Often the dream comes with an expectation. Anything that is not ideal will somehow miraculously correct itself on the day … or at least we, as the recorders of the day, will create the truth that they, the happy couple, hoped for.

    So when the bride says, “I want to look thinner on my wedding day” we tell them they need to help us out. (Sometimes this is the not so subtle difference between our roles as dream keepers and miracle workers – Photoshop jockeys).

    We say to them that they need to “think thin” in the build up to their day. We say they need to have the right dressmaker making the right dress for them. We say that we will help them stand in ways that look great, but we never promise them that the magic of Photoshop will be the answer to their prayers.

    We want them to be a part of the process and make the effort to get it right. It certainly makes our job more realistic.

    Cheers

    Johannes

     

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  • Meet Chris MacKenzie. He’s new to the industry. He’s working hard to build his business. He’s doing it in the tough UK market. And, he’s just set up a promotion with an exclusive venue in his area. A real ‘corker’ to use his words.

    “The first day I was there, I met the Executive Vice President at Pebble Beach Golf Resort. The next day I met a billionaire. On my third visit, I met an Australian couple who’d just returned from a luxury six week tour of Europe. They were so taken by my sample albums that the chap started asking about using Queensberry to display his holiday snaps.”

    Now some might say he was just lucky, but three new prospects and a potential album sale from three visits isn’t bad going. And all for a little time spent networking.

    Networking isn’t an art. Or should I say, shouldn’t be an art. It’s about being genuine.

    Most of us do it every day without even knowing, but being a little more organised certainly does help.

    Let’s use Chris as an example…

    Big picture, his ultimate goal is to build his business and client list.

    He’s identified who he wants on that client list, figured out where they hang out, and gone and hung out there too. Simple.

    Not some awe-inspiring marketing strategy, just a thoughtful approach to networking.

    Networking is one of your most powerful marketing tools, especially in a largely relationship-driven industry like this.

    You don’t have to wait for people to walk through your door, or for your phone to ring. Put yourself about a little, get out there and start building relationships… You’ll be investing in the long term health of your business. Promise.

    Was Chris lucky? Yeah, maybe. But I think he’s creating his own luck.

    Cheers, Nigel

    PS Check out Chris’s blog and you might see a pattern forming.

     

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  • A discussion about album upload times (specifically the length of them) last week reminded me of a good post Danny wrote on the Junction a while back, about internet connection speeds, pricing and plans. While we do everything we can at our end to optimise the FTP process, ultimately (album) upload speed is determined by your internet provider, so it pays to understand exactly what you’re getting for your money. Here’s Danny’s post – Nigel

    Warning: contains math and abbreviations

    From time to time I’m asked for advice about internet connection speeds and pricing plans, so here goes…

    Most internet packages are lame (especially in New Zealand: but our internet service providers (ISPs) learned their tricks from your ISPs, so we’re not alone).

    Most internet packages assume you’re a consumer … but you’re not a consumer, you’re a producer (so you need upload speed, not just download speed).

    Here’s what’s lame. Most ISPs show their speed (how quickly you can download and/or upload information) in kilobits (kb), not kilobytes (kB) (or megabits instead of megabytes) simply to make the numbers look bigger.

    To convert kilobytes to kilobits, you multiply by 8… 128 kilobits per second sounds better than 16 Kilobytes per second, doesn’t it?

    How to calculate typical upload times

    Suppose you need to upload a 5MB (megabyte) jpg to your lab.

    5MB = 5120KB

    5120KB (size of your file) / 16 KB per second (upload speed) = 320 seconds

    So 5 minutes 20 seconds is your absolute best case scenario. Unfortunately though, that’s theoretical (another example of loose standards). In my experience it’s realistic to expect 50% of maximum capacity, so I would double the time, which means:

    • 10 minutes to upload that 5MB jpg

    • 16 hours to upload a print order of 100 jpegs

    • 48 hours to upload a 1.5 gigabyte album order!

    That’s asking for trouble. Disconnections, hibernation, and flakey wireless connections all add to the time … and explain why we spent so much time building “resume” functions into Photojunction – so you don’t need to start again!

    I used 128 Kbps upload speed as my example because it’s the speed you’re promised when you buy the $39.95/month “most popular” plan from NZ’s most popular ISP.

    Something else to bear in mind: upload and download speeds are not the same: ISPs routinely cap upload speeds. 128Kbps uploading may be OK for (some) consumers, but it’s useless to a producer like you.

    I want to encourage you to evaluate your internet package and do your own sums. Consider how long things should take to upload, or download for that matter.

    Cheers, Danny

    PS: Here’s a site where you can test your own speeds (and do your own upload time calculations). Note, it gives the results honestly, in kilobytes, not kilobits!

    ~ Article originally published on The Junction

     

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