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CATEGORY: Tech Support

We’ve just released the Queensberry Help Centre, a new resource where photographers can get answers 24/7 about things Queensberry and Workspace — everything from detailed product information to helpful video tutorials. Click here to check it out, or go to your Workspace Dashboard and click on Support. The Help Centre is a work in progress, and we’d love your feedback and suggestions for additional content. Over the next few weeks we’ll be reviewing all content for relevance, clarity and accuracy. For now the “other software” category remains To View More >>

Here's a handy tip if you're using our free design service. Please hit the SEND button, or we won't get your feedback. (SAVE adds them to the database but doesn't pass them to us.) You'll find the button at the bottom right of the screen, as in the graphic.We normally have design edits done within 24 hours, so if you don't hear from us promptly, take a look in Workspace to double check that you sent the comments. By the way the same applies to feedback from your clients. If you haven't heard from them, ask them to check that they've hit the Send Feedback button, To View More >>

As a Dad with a teenage daughter I feel in constant conflict watching her grow up. We parents feel so proud watching our kids become independent and make their own choices. But on the other hand we want to protect them because they will always be your babies. I think the saying about cutting the apron strings is wrong. It's more of a case of watching the strands break slowly over a long period of time.Some photographers who decide to try our design service feel as protective of their photos as I might be when some scruffy, hairy teenage boy comes knocking on our front door.Who can blame them for To View More >>

Quite a while ago we had to change the URL Photojunction links to for updates. Unfortunately this has meant that, even though we publicised the change at the time, some people are still using a very old version. Whenever we've encountered this we have helped the user upgrade, and this is another reminder.Check the version number you're running (bottom left of the start-up screen). If it's anything other than 1.71 you need to update. If your version is newer than 1.53 Photojunction will download the latest version automatically (all you have to do is agree).However if you're on version 1.53 or To View More >>

Modern cameras have sensors capable of producing big, beautiful images. They output files that can make large wall portraits without effort. But what happens when you want the image to be smaller, as in an album? What happens when you downsize a file that's big enough to print a large wall portrait, to create a 3x2" image on a page layout?When you export your images from Photojunction for printing, the software runs an automatic Photoshop process that resizes them and places them into a PSD file. The images are enlarged or reduced, and positioned to suit how you want them to appear on the To View More >>