I got a little reminder about walking in our customers' shoes this week. We ran a survey asking regular users about twelve Workspace functions and features, from ordering albums to hosting to shopping cart sales — how important they were to people, how often they used them in Workspace, and how easy they were to use. The thing is we (OK, I) focused on how photographers experience Workspace, but not on how it works for your customers. That’s pretty bad, but in a sense understandable … because although at Queensberry we use Workspace heavily every day (in fact the entire To View More >>

“A picture is worth a thousand words; A fine art print so much more.” - Steve Denby My daughter Alexandria has just returned from a trip through South East Asia. Stephen and I had been waiting impatiently at home for updates, occasionally getting a few photos on Facebook and Instagram — her way of checking in, letting us know that everything was okay. When she returned we could finally look through all her photographs. A computer filled with images, captured moments, potentially some of her favorite memories. It just didn’t feel right though. There's To View More >>

Tonight we went out for dinner to celebrate our daughter Alexandria being accepted into University, and Charlotte's recent awards - a lovely night with our beautiful girls. I was just dozing off to sleep, when I felt Alex get into bed beside me. "What's up Al?" "I'm just going to lie here with you for a bit, I can't sleep." "It's okay, you can stay." I put my hand on her forehead, and she was asleep within minutes. Just like when she was little :-) What she doesn't know is that when I said she could stay, I meant she could stay forever if she wanted. I know she won't. I know she's excited To View More >>

Sometimes you get lucky! Andy and Wendy left this remarkable story on our Facebook page. We live in the UK. Last December our house was flooded by a tidal surge and EVERYTHING on the ground floor was ruined.  We had so little notice that all we had time to save was one of our cars, our dog and a handful of personal papers. We were devastated when we realised our wedding album, created by Queensberry in 2002, was among the items lost. It was our pride and joy, and we despaired of ever replacing it. The original photographer had finished doing wedding photography, we didn't have his To View More >>

After a little wedding invitation inspiration? From Mashable... "Two German geeks/gamers just upped the ante when it comes to wedding invitations. The pair programed two versions of a Mario-inspired 8-bit video game as their wedding invitations and sent them out to friends and family. Guests are challenged to beat the game should they wish to unlock the wedding details. Their video game wedding invitations — dubbed Incredible Adventure — also included some custom packaging and two different versions of the game so would-be guests could play as either the bride or the groom. You'll To View More >>